Bridge Recruitment
Job title:
Service Delivery Manager – Specialist/Reactive Cleaning Services
Company
Bridge Recruitment
Job description
Role: Service Delivery Manager – Specialist/Reactive Cleaning ServicesSalary: £40k plus benefits including 30 days’ holiday, pension, health and wellbeing programme, medical plan, life insurance, referral programme, sick pay and store discountsJob Status: Permanent/Full-TimeHours of Work: Monday to Friday (eight hour shifts), with the flexibility to work different shifts as required to include nights/weekendsLocation: Manchester, Lancashire – this is not a hybrid or remote roleVacancy Reference: VR/05292Role Description:Our client, a national leader in specialist cleaning and hygiene services across various sectors, is looking to appoint a Service Delivery Manager to join their Team in Manchester. As Service Delivery Manager, you will be joining their growing Team, identifying new potential subcontractors and agreeing financial and commercial terms and areas of coverage. The ideal Service Delivery Manager will have proven experience in a supply chain role within FM, with previous industry training and qualifications. You will be an excellent communicator, and will be flexible to meet the needs of the business. This is an exciting opportunity to join a Team at a period of exciting growth, and one who is a market leader in deep cleaning and decontamination services in the UK.Responsibilities:Assess geographical and service stream areas where additional subcontractor resource is requiredIdentify new potential subcontractorsAgree financial and commercial terms and areas of coverageAssess level and onboard subcontractors to enable the needs of business to be achievedWork in partnership with the National Planner and take full ownership of requesting agency resources, ensuring you have suitably trained and certificated agency resources to fulfil jobsLiaise with subcontractors and suppliers to ensure that assigned jobs have the correct equipment including hiring for planned and emergency worksNegotiate and agree favourable commercial terms for current and new subcontractorsHold regular reviews with clearly defined measurements for subcontractorsAgency onboarding agreeing favourable commercial termsHold regular reviews with clearly defined measurement for agenciesReview and track weekly agency hours and approve hours worked with the agencies and raise POs as requiredMonitor the performance of the agencies and escalate any issues to the Operations Director as appropriateWork in partnership with Finance team in relation to agency invoicing requirementsManage, investigate and close out complaints in relation to subcontractors and agenciesEnsure that the health and safety requirements are implemented and adhered to by all subcontractors and agency and supply chainsManage the codes of conduct for subcontractors and agencies and ensure that all subcontractors and agencies are signed up to the latest versionsUtilise Job Watch (CRM system) to monitor compliance, performance and service delivery of subcontractors and agenciesEnsure that the company H&S Management System is implemented within the Operations departmentRequirements:Excellent written and verbal communication in EnglishA Levels or equivalent (preferred)Previous training/qualifications in Facilities Management (two years)Minimum of three years’ experience in supply chain roles in sectors such as FMDemonstrate good IT skills (Microsoft Office and ideally CAFM or similar facilities maintenance packages) including use of databases and a willingness to develop these skills furtherPrevious experience in a facility management role dealing with subcontractors would be desirablePrevious experience in following a logical and structured process for problem solvingAbility to identify and digest information to be able to make speedy, informed and decisive decisionsAbility to establish and maintain good client and supplier relationships, both internally and externallyUnderstands and is agreeable to work different hours/shifts to include nights/weekendsHighly customer focused and always looking to deliver a high quality of service for clientsFlexible and able to react quickly to the needs of the customer and the companyAbility to deliver quality results under pressure and prioritise workCompetence in Microsoft Office products especially Outlook, Word and ExcelExcellent time management skills and ability to prioritise a demanding workloadAbility to hold employee and client information in the strictest confidenceExperience in the use of the Big Change Job Watch platform would be desirable
Expected salary
£40000 per year
Location
Manchester
Job date
Sat, 01 Mar 2025 06:03:43 GMT
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