Service Delivery/Project Manager

Are you already experienced in the world of security and would you like to
further increase your responsibilities and grow your career? At NVISO you have
the opportunity and we look forward to getting to know you!

Tasks

As a Service Delivery Manager, you will be responsible for overseeing the
delivery of Managed Detection and Response services to our clients. You will
work closely with our security operations team to ensure that our clients receive
the highest level of service and support. You will be responsible for ensuring that
our services are delivered in a timely and efficient manner, and that our clients’
needs are met or exceeded.
As part of your role, you will also be responsible to oversee the onboarding of
new clients into the service, making sure they are timely and effectively guided
through the different steps of such a project involving the different teams within
NVISO and at the Client.

As a Service Deliver Manager you will :
• Oversee the delivery of Managed Detection and Response services to
our clients
• Work closely with the security operations team to ensure that service level agreements (SLAs) are met
• Ensure that service delivery processes are documented and followed
• Monitor service delivery performance and identify areas for
improvement
• Work with the sales team to ensure that service delivery is aligned with
client needs
• Develop and maintain relationships with clients, ensuring that their
needs are met or exceeded
• Provide regular reporting on service delivery performance to senior
management

Provide project management follow-up during the onboarding of new
clients in collaboration with the different teams at the Client and NVISO.
You will be trained on the job in:

Concepts
• Security Operations
• Project management principles

Requirements

• Requirements
  • Bachelor’s degree in Computer Science, Information Systems, or related
  field
  • 2-3 years of experience in service delivery management, preferably in a
  Managed Detection and Response environment
  • Strong understanding of security operations and incident response
  • Excellent communication and interpersonal skills
  • Excellent German and English communication skills, both verbal and written;
  • Strong project management skills, with the ability to manage multiple
  projects simultaneously
  • Experience with ITIL or other service delivery frameworks
  • Knowledge of industry standards such as ISO 27001 and NIST
  Cybersecurity Framework
  • Ability to work independently and as part of a team in a fast-paced,
  dynamic environment

Benefits

At NVISO, we care. We are committed to offering you a highly competitive remuneration package including financial and non-financial components:

• A training budget of 10,000 EUR plus 10 days paid time off rolling over two years;
• Working with and learning from the best people in the European cyber security “scene”. We have several SANS Instructors working for us and we are also represented at popular hacking conferences (BlackHat, BruCON, OWASP, etc.). In addition, our employees can take advantage of prestigious continuing education opportunities (GSE, GXPN, CISSP, OSCP, etc.);
• A forward-thinking and agile company that supports you in the creation and implementation of new initiatives ;
• Unique team events (most recently e.g. Lisbon, Dubai, Malta);
• A sophisticated coaching concept starting on day 1;
• 30 days of vacation;
• Flexible working hours and home office options (Working Abroad Option);
• Cost absorption for the Klimaticket;
• Company bike leasing.
• The base salary range for this position is above the minimum salaries of the Kollektivvertrag: 54.000 EUR – 77.000 EUR p.a.

IF YOU’RE INTERESTED, PLEASE SEND US YOUR APPLICATION!

WE’RE LOOKING FORWARD TO MEETING YOU!