Pernod Ricard
Job title:
Service Delivery Senior Analyst
Company
Pernod Ricard
Job description
Want to join a fast-moving company, work among convivial teams, and take part in the global growth strategy of one of the most prestigious and comprehensive portfolios in the wine & spirits industry? We are looking for a Service Delivery Senior Analyst ! You will be based at The Island, our office in central Paris.Our global Tech team operates in an agile manner within a dynamic product organization. Immerse yourself in a collaborative environment where innovation thrives, and your contributions will play a direct role in shaping the path of our cutting-edge products. As a key player in our agile setup, you’ll have the opportunity to enhance efficiency, foster creativity, and play a pivotal role in our product development process. Become part of a team that embraces adaptability and values continuous improvement, ensuring we stay at the forefront of global technology advancements.You will support the Service Delivery Team in order to deliver the best user experience, as Service Delivery team is accountable of the user experience.You will ensure the correct functioning of technical equipment, with a particular focus on VIP/EXEC users and reports service delivery performance to the Service Delivery Manager.Your key missionsPart of the IT Bar, support the Service Desk in the on-site resolution of incidents (repair or replace parts, debugging,…)Execute end-user coaching to familiarize local users with devices and the usage of collaboration tools to facilitate adoptionEnsure the technical efficiency (network, devices, software) of the buildingConsolidate some reporting KPI to report to the Service Delivery ManagerSet up workstations with computers and necessary peripherals (routers, printers, etc.)Verify operation of computer hardware (hard drive, mouse, keyboards, etc.)Install and configure appropriate software and functions according to specificationsDevelop and maintain local area networks to optimize performanceMaintain records/logs of repairs and maintenance scheduleIdentify on-site computer or network equipment shortages and place ordersAssure the support, the advice and meeting for the VIP MembersManage the lifecycle of devicesIf you recognize yourself in the description below, don’t wait to apply!Experience in resolving L0/L1/L2 incidentsAbility to be customer-orientedAbility to solve problems effectively & efficientlyAbility to manage knowledge and ensure knowledge sharingAbility to work in a teamDeep knowledge of the company detailed service catalogExcellent written and verbal communication skillsAbility to be proactiveIn-depth knowledge of the local environment and specificitiesKnowledge of Microsoft O365 tools.MAC and Windows support, Active Directory, basic knowledge of network, Mobile devices support, support on Productivity/Desktop tools, Meeting Rooms basic support, basic knowledge of Project Management.Wait, there’s more…We offer you an outstanding and collaborative workplace that embodies our sharing & conviviality culture, the possibility to work from home (2 days a week), a very complete mutual insurance, an attractive compensation including profit-sharing, the possibility to train daily, employee events…Pernod Ricard values diversity and solidarity within its organization and in its relations with stakeholders. Our recruitment methods focus on skills, and we welcome all types of talents.Job Posting End Date:Target Hire Date: 2025-04-07Target End Date:
Expected salary
Location
Paris
Job date
Thu, 19 Dec 2024 04:00:12 GMT
To help us track our recruitment effort, please indicate in your email/cover letter where (hiring-jobs.com) you saw this job posting.