Service Delivery Support Officer

Job title:

Service Delivery Support Officer

Company

Citizens Advice

Job description

Location: Blended between office and home (England and Wales). Time in office negotiableCitizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.We are hiring for a Service Delivery Support Officer to join the Money and Pension Service – Debt Advice Project team to provide administrative support to ensure the delivery of project objectives and funder requirements.The successful candidate will be managing and maintaining project records, including confidential data relating to delivery partners, and be responsible for coordinating project events. You will also need to coordinate project communications to our delivery partners.The team is geographically dispersed so someone who can communicate effectively with stakeholders across multiple locations and responsibilities will do well in this role. We can be flexible on working location (within England and Wales) and can consider alternative working arrangements for the right candidate.For more information about the role please download the job pack at the bottom of this advert.To apply
Please submit an anonymous Cv and an anonymous cover letter that outlines how you meet the following criteria:

• Ability to provide administrative support and develop and maintain office systems for a geographically dispersed team.
• Strong written communication skills including the ability to tailor communications to suit context and audience, including formal and informal minutes of meetings, regular updates for delivery partners, and writing for the web.
• Good numerical and analytical skills.

Equity, Diversity and Inclusion (EDI) is of strategic importance within the organisation and recognised as integral to all we do as a service.Central to pursuing our EDI mission is building diverse and inclusive teams in which everyone has a sense of belonging. We believe inclusion is a social justice issue – a principle that underpins our all EDI work. To that end, we particularly welcome applications from people we would like to see better represented in our organisation and sector – people of colour, LGBTQ+ people and disabled people. We follow the social model of disability. We will offer an interview to disabled candidates who indicate they wish their application to be considered under our Disability Confident Interview Commitment where they meet our selection criteria in their application. Some of our roles attract a high volume of applications and in some circumstances where it is not practicable or appropriate, we may limit the number of interviews offered to disabled and non-disabled candidates. We will provide reasonable adjustments as needed.We’re a flexible employer, so this role may suit anyone who’d prefer a flexible arrangement to help their work/life balance, many of our colleagues spend most of their time working remotely. Whilst we prefer a blended approach between a local office, if one is near you, and home we’re open to being flexible on location, occasionally a role may require you to be based in a certain location if that’s the case it will be detailed in the advert or job description. This can be discussed in more detail during your interview.The National Citizens Advice operates from offices in England and Wales, with 4 regional offices based in Cardiff, London, Birmingham and Leeds, therefore all successful applicants must be based within England or Wales.Our commitment to colleague wellbeing is reflected in us being awarded Gold in the Health & Wellbeing category, as well as Overall Winners, at the Employee Experience Awards 2022.Please be aware that Citizens Advice is not a sponsoring organisation. Therefore the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.Citizens Advice seeks to redeploy internal staff who are at risk or under notice of redundancy and will prioritise them in the recruitment process where necessary. If you have been confirmed as at risk or under notice of redundancy please ensure you indicate this in the at-risk box in your application.In the event of a high number of applications, we reserve the right to close the application early.This vacancy closes at 23.59 on the closing date.For more information about the organisation, our values and benefits please see the following link –Need help with your application, see our useful how to guides on the following page –

Expected salary

Location

England – Wales

Job date

Sat, 24 Aug 2024 22:06:55 GMT

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