Job title:
Service Designer
Company
Livework
Job description
Livework Studio is looking for a Service DesignerAbout us:We are Livework, a leading Service Design studio with offices in the United Kingdom, the Netherlands, North America and Brazil. Our mission is to improve the way people live and work. We are here to be of service to people, society and organisations as they navigate the complex challenges of our times. In our work, we employ the transformational power of Service Design to address major challenges that organisations face: Customer Centricity, Connected Health, Humanising Government and Digital Transformation.The role:To support the delivery of client projects, planning and executing assigned tasks that cover the full range of service design activities and deliverables. To manage the day to day running of small projects, or work streams within larger projects, including effective delegation and client relationship building. To support business development and internal improvement initiatives, contributing to the overall success of our clients, our people and our business.Responsibilities:
- Lead and perform customer research; plan, conduct and document interviews; lead workshop planning and facilitation; support “sense-making” and synthesis activities
- Support the process of creation, and take the lead in elaboration of ideas, concepts, journeys, blueprints; drive development and testing of prototypes; develop high quality presentations
- Contribute to writing proposals for new business opportunities and promote the Livework brand through networking and social media
- Participate in or lead internal improvement initiatives, contributing ideas and owning actions to improve how we work
- Develop good working relationships with people, contributing positively to the success of and relationships with our clients, and the wellbeing of yourself and other Liveworkers
- Manage your own delivery against commitments effectively and efficiently, to expected time and quality standards
- Develop skills and knowledge relevant to our clients and our business, actively driving self development and knowledge sharing
- Understand, utilise and make suggestions for improving Livework methods, tools, approaches, policies and procedures for client work and internal matters
Skills, Knowledge and Experiences:Three or more years of relevant professional experience. Demonstrated experience, competence or expertise in the following:
- Ability to work both independently and in close co-creation with others; to take decisions when needed and be able to create synergy in a diverse team, with specific roles and towards a common goal
- Above average interpersonal skills: the ability to truly engage, connect and create trust with colleagues and clients, as well as having a well-developed empathy for research purposes; the ability to “get customers to talk”
- Above average visual communication skills; great at visualising and prototyping, with well developed graphic skills
- Expert in various software packages plus adeptness at learning new digital tools quickly; an overall affinity with the digital domain. Livework uses Google platform and Miro alongside the Adobe suite.
- Ability to be “mentally agile”; to analyze, reframe and think on both a holistic and a detailed level; to think through human and rational lenses, being able to switch between the two, and know when to switch
- Ability to facilitate, and be “on stage” in the context of a client workshop, training or public talk; play a lead role in the planning and delivery
- Ability to apply all core aspects of the Livework design discipline to specific client challenges, at times leading others in the application of the methods
- Ability to organise one’s own work efficiently, deliver desired quality and juggle tasks when the situation demands; the ability to plan, effectively execute your own activities within budget, flag, and appropriately escalate risks; have knowledge of and apply project management tools and techniques
- Ability to recognize when help is needed and to engage the right people in an open and constructive way
- Emergent capabilities in core consulting domains including commercial awareness, understanding and interpretation of business context, logical reasoning and problem solving
Demonstrated Behaviours:
- Respectful, learning and sharing: Respect for all people is at the heart of what we do. At Livework, we believe that everyone has a lot to teach and more to learn. We will expect you to display respect for others, to seek to learn from your peers, our clients and the wider world and to share what you know openly.
- Service minded and design results driven: Livework is obsessed with services. We believe that seeing the service in everything is illuminating –we look for a passion for service in our team. We also believe that design drives real change when we focus on achieving outcomes for our clients and their customers. The impact we have (not the process) is our ultimate reward.
- Humble, bold, empathetic and inclusive: We balance being humble and bold and hope you will be able to do this too. We encourage our team to be bold in their convictions but humble towards the experiences and opinions of others. We expect you to respect and value all forms of diversity.
- Optimistic, committed with live/work balance: Optimism is key to our culture. We find opportunities, ideas and solutions for making things better, and infect others with positivity. Also key to our culture is a good live/work balance. We work hard but ensure that we are healthy and have a life outside work that enriches us. We look for people who get the balance right and love both.
Benefits overview:
- Hybrid working: Liveworkers typically work in the studio once per week on average.
- Remote working abroad: Employees can apply for a maximum of 6 weeks per year. Approval depends on the ability to plan project work and responsibilities.
- Flexible working hours: Employees can organize their working pattern to allow for a better work/life balance (within reason).
- Pension: Livework contributes 5% of the basic salary and the employee contributes 5% of their basic salary via Salary Sacrifice. Employees can increase their contributions and receive matching employer contributions up to 7% of basic pay.
- Learning & development: Employees are allocated 5 training/professional development days and can access up to £1,000 per year to fund training expenses per calendar year.
- Macbook and iPhone: Employees can use your Livework mobile phone for personal purposes, provided that the contract usage terms are not exceeded.
- Purchasing additional holidays: Liveworkers can buy additional holiday entitlement up to 5 days.
- Occupational Sick Pay: employees have max. 13 weeks of sick leave in a 12-month rolling period at full pay. This means that Livework will top up any SSP with OSP to a total of your full salary.
- Unpaid leave and sabbaticals: Employees can apply for special unpaid leave up to 2 months and sabbaticals of 2 months or longer
- Enhanced maternity leave: Livework pays employees 100% of their salary, which is a combination of SMP and Livework Enhanced Pay, and benefits for 13 weeks. Following this time, employees will receive SMP only for up to a maximum of 26 weeks if they continue to take maternity leave. In order to qualify for the enhanced pay you must be employed for more than one year’s continuous service by 15 weeks before the due date.
How to apply:
Excited about this role? Please send us your cv, portfolio and cover note, via the Breezy platform, by 5 March.Applicants must be based in the UK and have the right to work in the UK.In your cover letter, please explain to us your perspective on the benefits and limitations of service design. What do you see are the main strengths? Where does the practice fall short?Questions about this vacancy? Please get in touch with us via Breezy.The hiring process:We seek to make the hiring process as transparent as possible, with two interviews. The first is virtual via Google Meets, the second is in person at our London studio. We will review applications against the posted job description and shortlist qualified candidates for the first interviews. This interview will be the more general of the two. We’d like to get to know you and your background, and learn more about your skills and experience.Candidates that move on to the second interview will be asked to present a case study of their work. We may ask for a specific subject matter, e.g. prototyping or research. You will be informed of this when scheduling the second interview.On occasion we may ask you to have a short coffee chat with an additional Liveworker if the hiring team cannot reach a consensus without additional input.We aim to give feedback to as many applicants as possible. The level of detail in the feedback will correspond to how far in the process the applicant was successful.
Expected salary
Location
United Kingdom
Job date
Fri, 14 Feb 2025 23:02:15 GMT
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