Service Desk Engineer

Job title:

Service Desk Engineer

Company

Accenture

Job description

Role Title: Service Desk EngineerLocation: LondonSalary: Competitive salary and package dependent on experienceCareer Level: AnalystAccenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide for business performance and inclusion and diversity.“Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us.” – Julie Sweet, Accenture CEOAccenture is looking for an experienced Desk Side Support engineer to join our expanding team and work on one of our customer sites based in London (onsite).To be considered for this role you should have at least 4+ years’ experience in a similar roleAs a Service Desk Engineer, you will:

• Act as an onsite point of contact for our user base.
• Taking ownership of customer issues ensuring the tickets are resolved within a timely manner.
• Troubleshooting Hardware issues including, Laptops, Desktops, Macs, Monitors, Docking stations, Mobile Phones and Printers.
• Manage escalations from the Help desk remote team.
• Capturing all interactions and ticket resolutions within our ticketing system Service now to aid trending and service improvements.
• Contribute to the Knowledge-base when new work instruction or fixes are identified. in our ticketing tool to be customer specific or generic.

We are looking for experience in the following skills:

• Knowledge of Insurance market Applications such as AIMS, DAM, Atlas, Cascade, Crystal or SSO LIMOSS, Lexis Nexis.
• Analytical application knowledge working with PowerBI, Qlik or Qlik View.
• Experience of working with financial platforms Sage and TruPay.
• Working knowledge of the project management platform Monday.com.
• Manage Engine suite knowledge (AD Management, Vulnerability Manager, Patch Manager).
• Mimecast administration knowledge.
• Microsoft Certification

Set yourself apart:

• Knowledge of AD, Azure AD, Intune, Autopilot Managed Engine, Office365, Exchange, Exchange Online, Power automates and SharePoint.
• Working knowledge of Service Now, Adobe products and DocuSign
• Knowledge of TCP/IP networking and troubleshooting (IP addressing, DHCP, DNS) is an important asset.

What’s in it for youAt Accenture in addition to a competitive basic salary, you will also have an extensive benefits package.Closing Date for Applications 31/01/2025Accenture reserves the right to close the role before this date should a suitable applicant be found.About AccentureAccenture is a leading global professional services company that helps the world’s leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services-creating tangible value at speed and scale. We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.comEqual Employment Opportunity StatementAll employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Expected salary

Location

London

Job date

Sat, 07 Dec 2024 23:32:07 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (hiring-jobs.com) you saw this job posting.