Service Desk Manager

Job title:

Service Desk Manager

Company

Clearwater People Solutions

Job description

Are you experienced with setting up a new team front-line IT function? Do you have a passion for setting up new processes?Our client, a large, global organisation is bringing their Service Desk function in-house and is looking to hire a Service Desk Manager to support with hiring the team, defining best practices within the ITIL framework and setting out the on-call and shift rota based on available MI and trends.Job Title: Service Desk Manager
Location: Birmingham – 2 days on site per week
Salary: £45k-50k
Hours: Mon-Fri, 9-5 (some on call required on an adhoc basis)Responsibilities:
– Set up team function, recruitment, onboarding and training new staff
– Focussing on team development
– Set up ITIL processes for the new ticketing system
– Optimise the shift rota for the Service Desk Analyst who will work on a 24/5 rota’ d basisSkills:
– Experience as a Service Desk Manager
– Previous experience with setting up a new team function/ Team recruitment
– Setting up processes/ SLAs for a new systemPlease apply as directed!

Expected salary

£45000 – 50000 per year

Location

United Kingdom

Job date

Sun, 19 Jan 2025 05:37:42 GMT

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