Service Desk Team Leader (Triage)

Job title:

Service Desk Team Leader (Triage)

Company

Almac Group

Job description

Who We Are:Almac Group is a global leader in advancing human health. We provide a range of expert services across the drug development lifecycle to pharmaceutical and biotech companies, supporting them in finding treatments for patients.Description:Service Desk Team Leader (Triage)Location: CraigavonHours: 37.5 Hours Per WeekSalary: CompetitiveBusiness Unit: Central ServicesOpen To: Internal and External ApplicantsRef No.: HRJOB10031The RoleDue to the success and growth of the Almac Group, we are recruiting for a Services Desk Team Leader (Triage), an exciting opportunity to join our Information Services team within Central Services. The successful candidate will oversee the specific Service Desk team and ensure that end users are receiving the appropriate assistance. This includes the responsibility of managing all procedures related to the identification, prioritisation and resolution of end user Service requests, including the monitoring, tracking and coordination of Service Desk functions. Drive process improvement within the Service Desk team ensure that Service Levels and procedures are adhered to.What we are looking for· Have eligibility to work in the UK OR possess a valid work permit that will allow you to take up full time, permanent employment in the UK· Educated to a Degree level (or equivalent) in an IT discipline· Previous experience within a supervisory/people management role· Previous Service Desk Experience· Previous experience within a Team Lead role involving the prioritisation and scheduling of workload· Previous experience in adhering to Service Level Agreement requirementsFurther InformationFor further information on essential and desirable criteria, please review the job description attached to the online job posting.Apply NowApply online and tailor your CV to outline how you meet the role criteria. Please upload your CV in PDF format where possible.Closing DateWe will no longer be accepting applications after 5pm on Tuesday 12 November 2024.RECRUITMENT AGENCIES PLEASE NOTE: Almac will only accept applications from agencies/business partners that have been invited to work on this role by our Talent Acquisition team. Speculative candidate CV’s received or submitted directly to Hiring Managers will be considered unsolicited and no fee will be payable. Thank you for your cooperation.”Skills and attributes:

• Line Manager Experince
• Information Services
• Service Desk

Expected salary

Location

Craigavon, Co Armagh

Job date

Thu, 31 Oct 2024 04:52:37 GMT

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