Service Manager UK & Ireland

Are you ready to make an impact in a global food processing organisation?

JBT Marel is looking for an experienced and customer-focused Service Manager to lead and optimise our service operations in the UK & Ireland. This role is central to ensuring excellent service delivery, strong customer relationships, and continuous improvement across our installed base.

We’re seeking a confident leader who combines operational discipline with a customer-first mindset — someone who can build high-performing service teams, manage priorities under pressure, and deliver outstanding customer outcomes while maintaining the highest safety and compliance standards.

What you’ll be doing

• Act as the primary contact for service requests, customer escalations and service-related issues, ensuring clear communication & timely updates.
• Oversee end-to-end service delivery, ensuring responsiveness, quality execution, and customer satisfaction.
• Coordinate resolution of complex service cases, managing escalation paths and ensuring swift follow-up until closure.
• Overlook planning, service allocation and service resources to ensure optimal coverage, efficiency & delivery against customer expectations.
• Ensure service operations are executed safely and in line with company policies, industry standards, and compliance requirements.
• Drive commercial performance through service contract renewals, follow-up after service visits, and collaboration with Service Sales on upgrades and opportunities.
• Ensure accurate documentation and reporting, including service requests, service records, inspection reports, and contractual obligations.

About You

You are a strong people leader who thrives in customer-facing environments and takes pride in delivering high-quality service. You build trust quickly, communicate clearly, and bring structure to complex operational situations.

You are motivated by continuous improvement, coaching teams to succeed, and ensuring customers get the best possible experience with their JBT Marel installed base.

You’ll bring

• Strong customer-centric communication skills, with the ability to manage expectations professionally and effectively.
• Proven capability to manage service delivery operations, balancing urgency, quality, and resource planning.
• Strong problem-solving skills, with confidence in handling escalations and complex service challenges.
• Leadership capability to develop teams, coach performance, and build a culture of service excellence.
• A strong commitment to safety, compliance, and operational discipline across all service activities.
• A continuous improvement mindset, using customer feedback and performance data to strengthen service processes.
• Strong collaboration skills to work cross-functionally with Service Sales, Operations, and other internal stakeholders.

Experience & Qualifications

• Demonstrated experience in service operations leadership, preferably within industrial, automation, or food processing environments.
• Experience managing customer escalations, service performance, and field resource planning.
• Strong understanding of service processes, reporting, and contract execution.
• Proven experience leading and developing teams.
• Familiarity with service KPIs, customer satisfaction measures, and operational improvement initiatives.
• Strong written and spoken English (additional languages are an advantage).
• Valid driving licence (if required for the role).

What’s in it for you

• A key leadership role in a global organisation with a strong service culture.
• The opportunity to directly influence customer satisfaction, service performance, and operational excellence.
• A collaborative environment with strong cross-functional engagement and international teamwork.
• Professional development opportunities in leadership, service operations, and continuous improvement.
• Competitive salary and attractive employee benefits.
• A culture built on unity, innovation, and excellence.
• The chance to lead a customer-focused team and make a visible impact.

Who we are

JBT Marel is a global leader in food processing solutions, committed to driving innovation, sustainability, and operational excellence across the industry. With teams worldwide, we work together to ensure safe, efficient, and responsible food production for our customers and communities.

Interested?

If you’re ready to lead service operations, build strong customer partnerships, and drive service excellence, we’d love to hear from you.

???? Apply by sending your CV and application to:

(Insert hiring manager name & email)

???? Learn more about us at: JBTMarel.com

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Join us — and help deliver service excellence at JBT Marel.

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