Service Representative II, LTD Initiation & Claims

Alternate Locations: Work from Home; Charlotte, NC (North Carolina); Dover, NH (New Hampshire); Omaha, NE (Nebraska); Radnor, PA (Pennsylvania)

Work Arrangement:

Hybrid/Flexible : Work at home and use the office as appropriate for in-person collaboration.

Relocation assistance: is not available for this opportunity.

Hiring Manager: Melanie Kraft

Requisition #: 73363

The Role at a Glance

As a Service Representative you are aligned to our Long-Term Disability Initiation & Claims team. You will serve as a direct point of contact for claimants to research, initiate, and manage a caseload of increasingly complex LTD claims while providing an exceptional service experience.

What you’ll be doing

• Initiates and manages a case load of increasingly complex LTD claims in an efficient & courteous manner by gathering information through relevant questions to claimant and reviewing submitted documentation.

• Ensures the accuracy and completeness of submitted claims.

• Performs research to respond to and resolve increasingly complex claimant inquiries while meeting departmental quality, service, and production standards.

• Documents claimant interactions and maintains accurate records by verifying and processing increasingly complex claim and/or policyholder information in appropriate system(s).

• Reviews increasingly complex claimant insurance coverage to determine basic eligibility and claim information for payment; effectively collaborates with appropriate internal resources as needed.

What we’re looking for

Must haves :

• High School Diploma or GED

• 1-2 years experience in case management or customer service

• Strong written and verbal communication skills

• Excellent organizational skills with ability to multi-task / prioritize

Nice to Haves:

• Claim Creation experience

• Experience in a high volume and fast pace environment

• Disability claims management or claims initiation experience

Application Deadline

Applications for this position will be accepted through Tuesday, July 30, 2024 subject to earlier closure due to applicant volume.

Level: N3-1

The pay range for this position is $22.21 with anticipated pay for new hires between the minimum and midpoint of the range and could vary above and below the listed range as permitted by applicable law. Pay is based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role. The base pay is just one component of Lincoln’s total rewards package for employees. In addition, the role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and individual. Other rewards may include long-term incentives, sales incentives and Lincoln’s standard benefits package.

Additional Information

This position may be subject to Lincoln’s Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln’s current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities. Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial Group are considered property of Lincoln Financial Group and are not subject to payment of agency fees.

Lincoln Financial Group (LFG) is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, Veteran status, or genetic information. Opportunities throughout LFG are available to employees and applicants and are evaluated on the basis of job qualifications. We have a drug free work environment and we perform pre-employment substance abuse testing.

Benefits at a Glance (https://hrdirectdocs.lfg.com/misc/HR/Recruiting/BenefitsResourcesGuide.pdf)

This Employer Participates in E-Verify. See the E-Verify (https://www.e-verify.gov/) notices.

Este Empleador Participa en E-Verify. Ver el E-Verify (https://www.e-verify.gov/es) avisos.

Lincoln Financial Group (“LFG”) is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, veterans status, or genetic information. Opportunities throughout LFG are available to employees and applicants and are evaluated on the basis of job qualifications. We have a drug free work environment and we perform pre-employment substance abuse testing.