ServiceNow Developer

Job title:

ServiceNow Developer

Company

Cenergy

Job description

Duties:Design, develop, test and implement the contact centre solution features in ServiceNow. Troubleshoot and resolve issue in contact centre solution in ServiceNow and the integrations. An ServiceNow Developer applies a broad knowledge of various technical areas to foresee and rectify problems.Liaises with business units and program areas to ensure solutions meet current and strategic ministry needs and requirements.
Provide ServiceNow functional and technical expertise.
Configure and customize ServiceNow modules to meet requirements ensuring the integrity and sustainability of system configuration.
Execute internal testing (unit testing) and support UAT activities.
Provide overall Technical Solution Quality Assurance (QA)
Support warranty activities as required.
Support transition to operations (hand off) to support teams.
Provides and maintains technical documentation of design and changes.
Certified ServiceNow Application Developer (CAD) and/or Certified System Administrator (CSA).
Participates in agile delivery meetings.
Able to quickly understand application functionalities and process.
Handle and fix production defects efficiently.
Provide tracking and reporting of time and status on all work as required.
Identify and coordinate release schedules
Ensure planned releases remain on schedule and on trackEquipment Requirements:
Resource will require own equipment.Resource must provide their own computer and related equipment. The computer’s operating system must be a modern version of Windows or MacOS that is compatible with Azure Virtual Desktop (AVD) and related software for remote access. Windows is preferred due to better compatibility. AVD/remote-related software will be installed on the resource’s computer.The Contractor s resources are directed to work remotely, the Contractor shall be responsible for providing all of its equipment, including computers, software, printers, supplies, desks and chairs. However, the Province shall ensure that the Contractor s resources have the necessary access and credentials to the Government of Alberta s system.Working Hours:
Standard Hours of work are 08: 15 16: 30 Alberta time, Monday through Friday excluding holidays observed by the Province
Work must be done from within Canada, due to network and data security issues.
It is anticipated that the role will be primarily remote, however in the event of an onsite meeting, the GoA does not pay for travel to attend on-site meetings, nor any expenses related to relocation, commuting, housing/accommodation, food/drink.Notes on Location:
This resource will primarily work remotely; however, the resource may be required to attend meetings or work sessions in office on reasonable notice from the Province. At the time of providing such notice, the Province will advise of the expected duration of any such meetings or work sessions. However, time to travel and any associated expenses to and from Edmonton and/or travel within Alberta will be at no cost to the Province.
The expectation is for the resource to attend a meeting or work session in the office 1 day per month.Incumbency:
This is a net new role.Background Check Required:Enhanced Background Check:
A standard criminal record check will be required before we start the Enhanced Security Clearance process.
An Enhanced Security Clearance will be required for this position, which will be coordinated by GoA only for this position. Enhanced Security Clearance includes a standard Criminal Records Check and enhanced security including a Credit Check.Mandatory Training Courses:
Once hired the resource will be required to complete all mandatory training which includes but not limited to Freedom of Information and Protection of Privacy Act and Security awareness training. There may also be some optional courses as well.SUBMISSION MUST INCLUDE:
RESUME
ALL REQUIRED EXPERIENCE MUST BE DESCRIBED IN RESUME UNDER THE JOB/PROJECT WHERE EXPERIENCE WAS ATTAINED.
EACH JOB/PROJECT MUST CONTAIN THE TERM OF THE JOB/PROJECT IN THE FORMAT MMM/YYYY to MMM/YYYY.
RESOURCE REFERENCES
o Three references, for whom similar work has been performed, must be provided. The most recent reference should be listed first. Reference checks may or may not be completed to assist with scoring of the proposed resource. Benefits: The benefits available with this position include:

• Ongoing Training (RSO, Systems, Software Programs, OSHA Safety, JJ Keller, etc.)
• Continuous Employment Development and Learning
• Ongoing Advocacy, internal assets with HSE, Legal and HR teams and experts to aid in Employee Career Path and Advancement
• Dental Insurance Coverage
• Vision Insurance Coverage
• Basic Life Insurance & AD&D
• Long Term Disability
• Voluntary Short-Term Disability
• Direct Deposit

Cenergy is a dynamic, diverse, woman-owned company that has provided stellar support to our clients globally for over 25 years! We hire extraordinary people, and each of our team members are encouraged to embody our core values to drive innovation and own it with integrity and trust while adding to our positive and forward-thinking atmosphere.

Expected salary

Location

Edmonton, AB

Job date

Wed, 27 Nov 2024 23:49:05 GMT

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