Shift Technician

JLL

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JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

JOB DESCRIPTION – DUTIES AND RESPONSIBILITIES

This role is a float support of Data Centre Operations for Proximity Services based between Telehouse Docklands Data Centre. Out of hours we look after Paternoster Square Head Office and 5 Canada Square where the aim is to deliver service to the best possible standard for all infrastructure and processes managed within the data centre. The Data Centre engineer will be responsible for providing technical assistance and overall support to our customers providing 24/7 365 cover through a 12 hour shift pattern days and nights within the data Centre (07:00 to 19:00 and 19:00 to 07:00).

The Data Centre Engineer will also be responsible for the installation of racks, housing, network and computer equipment. Each Data Centre Engineer is also responsible for managing and implementing installations as required, including shelves, power strips, rails, cable management and customer IT equipment. When required identify issues with the hardware or cabling, which can include replacing internal components and testing, tracing and labelling of cabling.

Liaising with counterparts within the company globally and 3rd parties, on hardware related issues and processes.

The Data Centre Engineer will also share responsibility for upholding the standards of tidiness, cleanliness, security, asset information and installation standards within the computer suites.

JOB SPECIFICATIONS – ESSENTIAL SKILLS, KNOWLEDGE AND EXPERIENCE

Computer engineering experience and knowledge in order to achieve optimum methods of working.

Cabling experience and knowledge, to achieve optimum methods of working.

Installation of rack mount kit including HP and CISCO, Dell, Arista, Synergy 1200,

Hardware maintenance – swapping of failed customer replaceable parts such as cache battery, HDD, Power Supply. 

Highly motivated individual, with a positive & pro-active attitude to work.

Willingness to make changes to improve operational efficiency through innovation, process, and procedures, adopting and adapting ideas and practices from elsewhere.

Ability to act rapidly and logically under pressure and making effective use of others in resolving problems.

Capable of working with the minimum of supervision.

Good written and verbal communication skills (English).

Good working knowledge of Outlook, Word, and Excel

Excellent team skills, with an ability to listen and contribute to discussions and meetings.

Customer and service focused, with determination to meet their needs.

Flexible

JOB SPECIFICATIONS – DESIRABLE SKILLS, KNOWLEDGE AND EXPERIENCE

ITIL Accreditation

Service Now

Must hold a valid UK driving licence.

Location:

On-site –London, GBR

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email [email protected] or call +44 (0)20 7399 5010 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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