Solution Architect (Sales & Field Services)

Description – External

Microsoft Dynamics 365 CE Solution Architect (Customer Service and Field Service)

Hybrid role with office travel required to 2-3 times per week. Location will be based on your choice (London, Leeds, Birmingham or Telford)

Join a team of passionate thought leaders in a dynamic and collaborative environment! Cognizant Microsoft Business Group’s Business Applications team is hiring now and we’re looking for our next Microsoft Dynamics 365 CE Solution Architect to join us.

The Microsoft Business Group is a cloud-first, full-service Microsoft partner committed to delivering innovative technology solutions that solve human challenges. We are compelled by our core values to drive transformational results for clients across all company sizes, geographies and industries. The Cognizant Microsoft Business Group team delivers full lifecycle solutions—from project inception and planning, through deployment to ongoing support and maintenance.

Why should you work at Microsoft Business Group?

• Multi Award Winning Business.
• Official and Award-Winning Microsoft Partner.
• Award Winning Databricks Partner.
• Official GitHub Partner.
• Cloud Native Organisation.
• Growing International and Diverse teams.
• Hugely collaborative environment, where ideas and knowledge sharing are actively encouraged.
• Private Medical Insurance.
• Employee Assistance Program.
• Income Protection Cover.
• Death in Service Cover.
• Group Personal Pension Plan with enhanced employee contributions.
• Flexible Working and Working from Home.
• We are committed to diversity, inclusion and belonging and welcome applicants from all backgrounds.

Job Summary:

The ideal candidate will be an ambitious and enthusiastic consultant who will nurture needs and deliver Microsoft Business Applications solutions for existing and prospective clients. Working with the Business Analysis practice and client teams to design, build, oversee, and implement solutions using the Power Platform and Dynamics 365 customer engagement first-party applications.

What will the Microsoft Dynamics 365 Solution Architect be doing day-to-day?

• Advising customers on the fit of Microsoft Dynamics to their environment, infrastructure, functional and non-functional needs, and their compliance requirements.
• Leading the architecture and technical design of Dynamics 365 CE Sales, Service and Marketing solutions, Power Platform and Field Services.
• Interface with BAs, SME end-users and functional leads to ensure architecture and design meets their needs including integration with third party systems.
• Guiding the design of the Dynamics functional and technical teams on the project.
• Supporting the Delivery Lead planning delivery of solutions and their implementation.

What type of experience does the Dynamics 365 CE Solution Architect need to be successful in this role?

• Must have over Senior experience in Microsoft stack with strong experience working as a Technical Consultant or Architect in Microsoft Dynamics 365 CE (CRM) with successful implementation experience on complex Field Service and Customer Service engagements.
• Strong understanding of Microsoft Dynamics 365 CE and experience of working on full life cycle implementations across multiple versions of Dynamics CRM/365 CE (4.0, 2011, 2013, 2016, 365).
• Lead the design of solutions with BAs, SME end-users and Dynamics 365 Functional Lead to understand customers environment and advise on fit of Dynamics to their needs including integration with third party systems.
• Able to guide work of the Dynamics Developers, and product SMEs on the project.
• Able to write high level solution architecture and detailed Technical Design documentation.
• Experienced in data integration and data migration.
• Experience with onsite/offshore delivery models.
• Experience with defined frameworks (MVC, Entity Framework and Enterprise Library).
• Strong client facing communication skills.
• Experienced providing Pre-Sales demonstrations.

Technically experienced in:

• SQL Server 2008 or above with custom report experience through SQL Server Reporting Services (SSRS) and FetchXML.
• .NET Framework Version 4.5 or above including strong WCF Web API experience.
• Knowledge of Web development, HTML, CSS, JSON, XML, Javascript and SQL.
• C# and OOPS concepts.

Good to have experience and knowledge of:

• Microsoft Azure.
• Power Apps and Portal.
• Field Services.
• Customer Insight.

What education and certification credentials are needed for this role?

• Educated to degree level or equivalent.
• TOGAF certified ideally.
• Certified in an Agile methodology.
• Microsoft Dynamics 365 CE/CRM certification (preferably Dynamics 365 Customer Service and Sales– MB-210) is highly desirable.

The Cognizant community:

We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.

About us:

Cognizant is one of the world’s leading professional services companies, transforming clients’ business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Our commitment to diversity and inclusion:

Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.

Disclaimer: 

Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

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