Specialist, Collections & Recoveries Planning and Strategy

Job title:

Specialist, Collections & Recoveries Planning and Strategy

Company

NewDay

Job description

Specialist, Collections & Recoveries Planning and StrategyHybrid role 50/50Working at our iconic office in Leeds, and virtually via Microsoft TeamsYour new role at NewDayThe Collections & Recoveries Specialist will be a key contributor to the Collections Strategy and Debt Sale team at NewDay.This role involves understanding the business needs and formulating and implementing the appropriate analytical solution, improvement and development of reporting and consolidating information into presentable formats for Senior Colleagues.The role covers a range of touch points looking at Customer outcome, Portfolio performance, Strategy Delivery and performance, and Operational performance along with supporting Debt Sale processIn your first 12 months you’ll deliver

• Performance Monitoring and analysis of portfolio and operational performance
• Creating, optimisation and maintaining reporting solutions
• Interrogation and manipulation of large data sets to interpret trends and critical metrics
• Consolidating information into presentable format for Senior Management & Colleagues
• Developing and enhancing strategies which are focused on improving the customer journey through the collection life cycle
• Working with Operations to implement changes and improvements through a continuous feedback loop
• Ability to handle multiple areas of work and contending priorities. Accountable for producing clear and accurate information

What you’ll bringWe need knowledge, experience + expertise in:

• Strong analytical skills.
• Excellent knowledge of SQL/Excel with experience of manipulating complex data to generate insights and recommendations.
• Ability to present findings & analysis in a structured way, particularly when addressing a non-expert audience.
• Collaborative operating style with ability and mind-set to get stuck in and support wider team objectives.

And would love you to know or learn:

• Experience working on/with consumer lending products (cards / embedded finance / loans / mortgages) and the regulatory environment they operate in.
• Previous P&L exposure and familiarity reviewing financial performance.
• Experience using Python / Tableau or similar programs (PowerBi or R).

Where next?This is an opportunity to lead on organisational-wide led growth initiatives underpinning the longer-term strategy of NewPay, working closely with senior leaders across the business.About NewDayWe help people move forward with credit and help our colleagues to move their careers forward too.We use our highly flexible, scalable, and multi-product digital credit engine to power over 120 million transactions every year. Our brands include Aqua, marbles, fluid and Bip. We partner with leading brands such as John Lewis, AO, Argos and DEKO.Over 5 million UK customers are supported by our award-winning customer service.At NewDay, we value all types of diversity. We’re an equal opportunity employer and believe that our differences create a vibrant, authentic working culture. We want all our colleagues to feel able to bring their whole selves to work. We don’t discriminate on the basis of age, physical or mental disability, gender reassignment, marriage and civil partnership, pregnancy and carer status, race (including colour, nationality, and ethnic or national origin), religion or belief, sex and sexual orientation. We make sure that every job is crafted to be inclusive and that people with disabilities or caring responsibilities can take part in the application and interview process. Tell us if you need accommodations: we’ll put reasonable adjustments in place to support you.Our dynamic NewDay cultureWe’re focused on what will drive impact in helping people move forward with credit. Our distinctive culture is geared to spark innovation and team working – with lots of open doors for development. Our customers can rely on us because we aim high, support each other, do the right thing and build for the future.We invest in our colleagues. On top of a strong market competitive salary, you get a bonus opportunity that matches the impact (delivery + values) you drive in your role. We also help you retire better with market leading pensions.At NewDay, #yourwellbeing matters: You get 26 days holiday and can buy up to 5 more after probation. Then you’ll get extra days as you build your career with us.NewWork, our flexible, hybrid working approach, helps you to manage your work/life balance – and even bolt on work time in other countries before or after your holiday. And when you’re in the office, you get free healthy breakfast, fresh juices, lunch, barista coffee etc.Our tax efficient green car and cycle to work schemes save you money (and help the planet).Ask your Talent Acquisition Partner to tell you more about any of our perks.We work with Textio to make our job design and hiring inclusive.Let’s talk about this role – Apply now or contact with any queries.#LI-Hybrid#LI-DS1Advertised: 25 Jul 2024 GMT Daylight Time
Applications close: 09 Aug 2024 GMT Daylight Time

Expected salary

Location

Leeds

Job date

Sat, 27 Jul 2024 00:56:20 GMT

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