Sport and Fitness Receptionist – Campus Services – 56234 – Grade 3
University of Birmingham
Job Description:Position DetailsCampus ServicesLocation: University of Birmingham, Edgbaston, Birmingham UKFull time starting salary is normally in the range £24,368 to £25,876Grade: 3Full Time (Shifts: Late and early with alternative weekends)PermanentClosing date: 16th October 2024Our offer to youPeople are at the heart of what we are and do.The University of Birmingham is proud to have been a part of the City of Birmingham and the wider region for over 100 years, and we are equally proud to be recognised as a leading global university. We want to attract talented people from across the city and beyond, support them to succeed, and celebrate their success.We are committed to helping the people who work here to develop through our sector-leading Birmingham Professional programme which provides all professional services staff with development opportunities and the encouragement to reach their full potential. With almost 5,000 professional services jobs in a wide-range of functions in Edgbaston and in our campus in Dubai, there are plenty of opportunities for you to be able to develop your career at the University.We believe there is no such thing as a typical member of staff and that diversity is a source of strength that underpins the exchange of ideas, innovation, and debate. We warmly welcome people from all backgrounds and are committed to fostering an inclusive environment where diversity is at the heart of who and what we are, and how we work.Supporting our people to achieve a healthy work/life balance is important both to our employees and to the success of the University and, depending on the role, we offer a variety of flexible working arrangements. We therefore welcome discussions on all forms of flexible working. In addition, you will receive a generous package of benefits including 40 days paid holiday a year, one paid day a year for volunteering, occupational sick pay, and a pension scheme. We also have three high quality subsidised day nurseries.The University is situated in leafy Edgbaston and there are excellent transport links to our beautiful campus, including main bus routes and a train station on site. On campus we have a state-of-the-art sports centre with pool, shops, places to eat and drink, our own art gallery, museum and botanical gardens.Find out more about theRole SummaryThe Receptionist will lead on key areas of the business plan for customer service. The post holder will work to strengthen the relationships with the relevant teams within the University of Birmingham and to increase members and customer relations within the sports centre.Main DutiesWith support and guidance from the Member Engagement Manager, Senior Membership Officer and Reception Team Leaders, produce and implement plans for customer relations and daily operational duties (based on the UBSport Member and Member Engagement plan) to effectively promote UBSport services, programmes, facilities and events.Customer Service
Operational duties
Other duties
Any other duties that could be within the banding of this post where assistance is required.Required Knowledge, Skills, Qualifications, ExperienceEssential
Desirable
Dimensions
Planning and Organising
Problem Solving and decision making(i) without reference to others
(ii) after consulting others
(iii) or that would be referred to someone else.
Internal and External relationships
Informal enquiries to Mandy Griffiths, email:View our staff values and behavioursWe believe there is no such thing as a ‘typical’ member of University of Birmingham staff and that diversity in its many forms is a strength that underpins the exchange of ideas, innovation and debate at the heart of University life. We are committed to proactively addressing the barriers experienced by some groups in our community and are proud to hold Athena SWAN, Race Equality Charter and Disability Confident accreditations. We have an Equality Diversity and Inclusion Centre that focuses on continuously improving the University as a fair and inclusive place to work where everyone has the opportunity to succeed. We are also committed to sustainability, which is a key part of our strategy. You can find out more about our work to create a fairer university for everyone .
£24368 – 25876 per year
United Kingdom
Fri, 11 Oct 2024 05:59:24 GMT
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