Sr. Account Director in San Francisco, United States

Who We Are

Tatcha is a skincare brand rooted in timeless Japanese wisdom, offering transformative yet kind-to-skin formulas that marry Japanese botanicals with clinical ingredients. Our formulation philosophy is informed by the Japanese concept hinou dokon, which means “skin-mind same root”—an acknowledgement of the powerful connection between the skin and the brain. Guided by the mission to care for people through their skin, Tatcha takes a holistic approach to skincare from concept to formulation to clinical evaluation, offering skincare rituals that benefit both skin and mind, while emphasizing the importance of mindfulness to skin health.

Job Summary

The Senior Account Director will lead the retail strategy and execution across key accounts to achieve retail sales, net sales, and profit goals. This role will oversee the development and implementation of sell-in and sell-out strategies, while closely managing relationships with key retail partners. You will play a critical role in ensuring smooth execution of promotional programs, product launches, and financial performance, partnering with cross-functional teams to drive business results.

Key Responsibilities

• Retail Strategy & Execution:

• Develop and execute comprehensive sales strategies (both instore & online) that align with Tatcha’s brand vision to maximize sell-in and sell-out across key retail accounts.

• Manage budgets and allocate resources for seasonal promotional programs, ensuring optimal execution in line with sales goals and operational profit (OP) targets.

• Maintain sales forecasts and retail plans, adjusting strategies based on market conditions, retailer performance, and brand initiatives in-store & online.

• Oversee the coordination of new product launches, working closely with cross-functional teams (Marketing, Education, etc.) to ensure timely execution and robust 360 plans.

• Oversee promotional programs, evaluate their effectiveness, and provide actionable insights to improve future activations.

• Retail Partner Management:

• Build and maintain strong relationships with key retail partners serving as the senior liaison to drive alignment and mutual business success.

• Work with retail partners, and internal Tatcha Teams, to plan and execute promotional calendars, visual merchandising, education and seasonal product launches, ensuring timely execution and retail compliance.

• Collaborate with retail teams and internal Tatcha Teams to optimize in-store and digital strategies, ensuring proper product visibility, inventory levels, and promotional support for maximum impact.

• Budgets & Insights:

• Manage overall account to drive net sales and operating profit (OP) to achieve targets, managing P&L performance across key accounts.

• Work closely with Finance and Planning to forecast sales, monitor sell-through, and adjust plans as needed to meet financial objectives.

• Analyze sell-through data and market trends to identify opportunities and areas for improvement in sales performance.

• Regularly track and report on retail performance, providing insights on sales, product sell-through, and promotional effectiveness to senior leadership.

• Leverage competitive and category insights to adapt Tatcha’s retail approach, ensuring the brand maintains a strong presence in the beauty marketplace.

Note: This job description is not exhaustive and may be amended to include other duties as assigned by the management team.

Qualifications

• Bachelor’s degree in Business, Marketing, or related field (MBA preferred).

• 10+ years of experience in senior strategic sales roles within the beauty or luxury retail industry, with a focus on managing key retail accounts.

• Proven track record in achieving sell-in, sell-out, and net sales targets while managing profit and loss (P&L) performance.

• Strong understanding of retail sales dynamics, merchandising, and promotional programs.

• Excellent financial acumen with experience in forecasting, budgeting, and managing trade spend.

• Strong leadership and communication skills, with the ability to influence cross-functional teams and retail partners.

• Ability to thrive in a fast-paced environment and manage multiple priorities.

The Details

The expected base salary range for this position is $180,000 to $195,000. The exact base salary is determined by various factors including experience, skills, education, geographic location, and budget.

This position is also eligible for participation in the company discretionary bonus plan, based on personal performance and company results. #LI-BH1

Differences Make A Difference

Tatcha is committed to diversity and inclusion to drive its business results and to create a better future every day for its diverse employees, global consumers, partners, and communities. If you are an individual with a disability and need an accommodation in order to apply for a job listing, please contact us at careers@tatcha.com .

Applicants and employees are protected from discrimination under Federal law. For more information, please see Know Your Rights: Workplace Discrimination is Illegal (https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf) and Pay Transparency Nondiscrimination Provision (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf) . The Protected Veterans or Individuals with Disabilities AAP narratives are available for inspection by any employee or applicant for employment Monday through Friday during normal business hours at establishment.

Equal Opportunity/Affirmative Action Employer Minorities/Females/Protected Veterans/Persons with Disabilities.

Protect yourself against fraud and identity theft. It is always recommended to apply to our open positions directly via our career page located at www.tactcha.com/careers. Tatcha will never ask applicants for their financial or banking information prior to hire. If you have questions about your application, please reach out directly at careers@tatcha.com .