Sr. Customer Solutions Manager, UKI Customer Solutions Management

Description

Shape the future of enterprise cloud adoption while guiding UK&I’s leading organizations through their AWS transformation journey. Join our collaborative team where you’ll drive innovation and create lasting impact through cloud solutions and emerging technologies like GenAI.

About the Role:

We’re looking for a collaborative and innovative professional to join our Customer Solutions team. In this role, you’ll partner with enterprise customers to design and implement their cloud adoption strategies while working alongside diverse AWS teams to deliver exceptional outcomes.

What Sets This Role Apart:

You’ll have the opportunity to influence how major UK&I organizations leverage cloud technology and GenAI to transform their businesses. Working at the intersection of technology and business strategy, you’ll build relationships with key stakeholders and help shape the future of cloud adoption.

Key job responsibilities

• Guide enterprise customers through their cloud transformation journey

• Foster collaboration across AWS teams to ensure customer success

• Design and implement cloud adoption strategies and governance frameworks

• Lead education initiatives and strategic planning sessions

• Drive innovation through new solutions and GenAI implementation

A day in the life

You’ll collaborate with customers and internal teams to:

• Facilitate strategic planning sessions with leadership teams

• Coordinate cross-functional initiatives to support cloud migrations

• Design and deliver customer education programs

• Develop governance frameworks and adoption roadmaps

• Share insights and best practices across the organization

About the team

About AWS

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

Basic Qualifications

• Experience leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion

• Experience in customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies

• Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams

Preferred Qualifications

• PMP certification, or SCRUM/Agile, SAFe certification

• Experience implementing cloud services including migrations and modernization projects or similar

• Bachelor’s degree in science, technology, engineering, math, business or equivalent

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.