Sr. Product Manager, Service Management

Sr. Product Manager, Service Management

• Location

• Billund, Denmark

• London, United Kingdom

• Job ID 0000018730

• Category Project / Program Management

Job Description

Are you passionate about creating an incredible end-user experience and delivering outcomes which improve productivity for our business?

Join us and become part of our digital journey as part of a high-performing team in the LEGO Group!

Core Responsibilities

• Head Product Vision & Strategy : Define and communicate a clear product vision for the ServiceNow platform, aligning it with business goals and ensuring team and partner passion.

• Optimize Processes : Enhance end-to-end service journeys (HR, Finance, IT) by establishing automated workflows and optimizing ticket handling processes.

• Roadmap & Prioritization : Translate business goals into a prioritized roadmap, focusing on efficiency and user experience improvements for Global Business Services.

• Collaboration: Work closely withDigital Product teams, collaborators, and UX experts to continuously improve the product by incorporating feedback and usability research, refining the user experience.

• Sprint Planning & Delivery : Own theProduct backlog and sprint planning, ensuring continuous delivery by refining and estimating user stories for future sprints.

• Measure Success : Define and supervise success metrics through quarterly objectives and key results, aligning with strategic business outcomes.

Play your part in our team succeeding

This role plays a key part in modernizing our service delivery capabilities with the digital products optimising the way we deliver services within the LEGO Group.

A Product Manager for the Global Business Services (GBS) department at The LEGO Group is accountable for the success of their product, setting the product vision and strategy, defining objectives and key results for the product team, in close alignment with their partners and supported by talented teams of Engineers, Digital Designers, Architects and Agile Coaches, amongst others. The Product Manager owns the product backlog, prioritising and maintaining the development of opportunities that the team are working on, ensuring that they deliver the most significant value for LEGO and for our customers.

As a Product Manager, you will create an environment for continuous improvement in the product team, promoting and living our values, recognizing everyone’s potential to deliver unique experiences for LEGO across the physical and digital world.

Do you have what it takes?

• Good knowledge of the business domain and technology landscape within corporate shared service functions (e.g. IT, HR, Finance, Procurement)

• Excellent partner management and relationship building skills

• A phenomenal communicator and ability to clearly articulate the problem, gaining requirements and communicating proposed solutions to senior leaders

• Strong collaborator with cross-functional teams within Digital and our business to create an aligned product vision

• Ability to understand and draw out key themes and trends from analysis of service and end-user data to identify productivity and experience improvement opportunities

• Technically curious, with a good understanding of software development practices

• Able to make and take ownership for decisions at a fast pace

• Skilled at working effectively with cross functional teams in a matrixed organisation

• Excellent written and verbal communication skills

• Great at providing feedback in a way that is both specific, constructive and meaningful

• Proven experience working as a Product Manager for digital solutions such as ServiceNow

• Leading cross-functional agile teams through the full product life cycle

• Solid understanding of ServiceNow or an alike service management system is advantageous

• Experience in leading products at scale within an Enterprise context also advantageous

No relocation assistance is offered for this position

Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you’re interested in this role we encourage you to apply as soon as possible.

What’s in it for you?

Here is what you can expect:

Family Care Leave – We offer enhanced paid leave options for those important times.

Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

Wellbeing – We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.

Colleague Discount – We know you’ll love to build, so from day 1 you will qualify for our generous colleague discount.

Bonus – We do our best work to succeed together. When goals are reached and if eligible, you’ll be rewarded through our bonus scheme.

Workplace – When you join the team you’ll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.

Research shows that women and people from different underrepresented backgrounds often only apply for a job if they meet 100% of the listed qualifications. If you dream of being a part of our team and you meet many, but not all of our listed qualifications for this role, please apply.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

Just imagine building your dream career.

Then make it real.

Join the LEGO® team today.