Job title:
Store Manager
Company
Pet Valu
Job description
Location: Vancouver, British ColumbiaJob Description:** This position pays $26.77-$29.27 hourly. **Essential Details and Responsibilities
- Team development including hiring, training, supervision, coaching, performance management (up to and including termination) including writing and delivering performance appraisals and OFIs.
- Drive sales, service, and customer experience initiatives in store to achieve Sales, KPIs and Store Performance goals.
- Plan and execute community events and partnering with various rescue agencies.
- Place orders, maintain appropriate inventory, floor moves, merchandising, display maintenance, housekeeping and miscellaneous paperwork.
- Responsible for the store’s Health & Safety audits; protects employees and customers by maintaining a safe and clean store environment. May be required to maintain cleanliness and well-being of all livestock including animal care and feeding.
- Maintain a high level of professionalism and positive attitude in the workplace, including conducting oneself in an appropriate manner when communicating verbally, in writing or by email.
- Demonstrate a calm demeanor during periods of high volume, events and manage smooth transitions to keep store operating
- Protect employees and customers by providing a safe and clean working environment
- Accountable for financial reporting and operational metrics standards
- Maintain the stability and reputation of the store by complying with legal requirements
- Follow, enforce, and train all employees on all company policies and procedures
- Implementing all operational and merchandising direction that is communicated from the Corporate Office
- Fully accountable for execution of sales, service, and customer experience initiatives in store
- Consistently demonstrate excellent leadership and coaching skills
Experience, Education, Certifications (List minimum required to enter the role.)
- Management experience – at least 5+ years in a retail establishment
- Working knowledge of POS system, preferred
- College degree, an asset
Competencies (see attached list)
- Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
- Motivating Others: Creates a climate in which people want to do their best; can motivate many kinds of direct reports and team or project members; can assess each persons hot button and use it to get the best out of him/her; pushes tasks and decisions down; empowers others; invites input from each person and shares ownership and visibility; makes each individual feel his/her work is important; is someone people like working for and with.
- Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
- Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
- Sizing up People: Is a good judge of talent; after reasonable exposure, can articulate the strengths and limitations of people inside or outside the organization; can accurately project what people are likely to do across a variety of situations.
- Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
- Time Management: Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities.
- Delegation: Clearly and comfortably delegates both routine and important tasks and decisions; broadly shares both responsibility and accountability; tends to trust people to perform; lets direct reports finish their own work.
JOB EVALUATION SUB-FACTORS (For each of the sub-factors below describe how used with a brief example.)Skill Factor: Complexity of Decision Making (Use of knowledge in drawing conclusions; variety of issues; level of difficulty; range and complexity of decisions whether policy, procedural, technical, functional, program, organizational, or functional in nature.)
- Ability to make decisions independently. Relies on internal policies and procedures to work through a problem.
- Ex. Merchandising according to planogram, how to handle a returned item, dealing with a disgruntled customer, responding to an injured employee, etc.
Skill Factor: Problem Solving (Requirement for analytical reasoning, solution development, ingenuity, creativity, innovation required to achieve results; yet limited by amount of direction and control received from supervision and precedents that apply to this job.)
- Must handle routine and unusual problems. Receives guidance based on organizational goals and company policies.
- Ex. Required to use creative thought for tasks such as when supporting the planning and execution of store events. What products to suggest to help a sick pet.
Responsibility Factor: Impact of Action (Potential losses to organization from insufficiently considered decisions or judgements typical of this role; yet limited by systems and controls put in place in this job to limit negatives impacts.)
- Can directly impact the sales of the store, whether a customer will return, the reputation of the brand, employee morale, and inventory shrinkage.
- Risk of human rights and employment law infractions if not following training in all aspects of people management.
Responsibility Factor: Working Relationships (Nature and amount of internal and external contacts of this role; one-on-one and written communications, presentations, instructing, counselling, persuading. List key contacts.)
- Accomplishes results through a local team and with remote head office and warehouse staff. Required to build relationships with 3rd parties such as customers, local government, vendors, shelters, rescues, etc.
- Communication may be confrontational in nature with customers and employees
Responsibility Factor: Leadership (Direct supervision or influence over the work of others, providing functional guidance, technical direction, specialty advice. If role has direct reports, list job titles.)
- Directly influences the work of others
Responsibility Factor: Accountability for Resources (Control, allocation, utilization, disposition, security and coordination of various resources that contribute to the flow of work and achievement of results; consider information, materials, processes, instruments, equipment, technology and finances.)
- Ultimately responsible for creation of work schedules and ensuring adequate staffing coverage
- Accountable for the successful results of events
- Plays a significant role in monitoring inventory control
Effort Factor: Physical Demands (Degree and severity of physical exertion; continuity and frequency of effort; choice of action to seek relief or perform less demanding tasks; how confined the work space is; levels of dexterity required, frequency and duration of fine or coarse movements.)
- Several duties require physical exertion and dexterity. Fine dexterity for typing and handling of cash required on consistent basis. Heavy lifting up to 55lbs required several times throughout a shift. Able to seek relief intermittently throughout the shift.
Effort Factor: Sensory Demands (Degree and severity of sensory attention; continuity and frequency of effort; choice of action to seek relief or perform less demanding tasks; involving mental concentration, looking, listening.)
- Majority of tasks do not require long periods of mental concentration. One notable exception would be inventory ordering.
- Active listening required when speaking with customers and employees
- Active observation required when merchandising the store
Working Conditions Factor: Environment (Frequency of exposure to undesirable conditions like dust, toxic chemicals, odours, extreme heat or cold, noise, vibration, poor weather or lighting, isolation, nature of travel, cross border, irregular hours, overtime, on call, rudeness, profanity, verbal abuse, physical risk; or hazards like risk of accidents, exposure to disease, working with dangerous equipment, hazardous materials.)
- Works in a relatively temperature-stable environment with little requirement for overtime. May sometimes work alone. May be exposed to infestations and other illnesses/diseases from livestock. Verbal abuse by customers and accidental injuries from pets are possible.
- Common injuries are slips/trips/falls and strains/sprains due to lifting
Expected salary
$26.77 – 29.27 per hour
Location
Grandview, MB
Job date
Wed, 18 Dec 2024 02:56:55 GMT
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