Strategic Customer Success

Job title:

Strategic Customer Success

Company

Beamy

Job description

AboutQui n’a pas utilisé au moins une fois Notion, Airtable ou Zoom ? Les applications SaaS sont partout pour faciliter notre vie professionnelle. Facilement accessible, le SaaS offre aux salariés de nouvelles façons de travailler.Beamy est une entreprise française qui accompagne plus de 40 acteurs majeurs tels que Decathlon, BNP Paribas, Vinci ou encore Orange. Nous permettons d’observer l’usage et de comprendre les besoins métier autour du SaaS dans l’entreprise.Job Description🌈 Diversity, Equity, Inclusion and BelongingResearch shows that while men apply to jobs where they meet an average of 60% of the criteria, women and other underrepresented groups tend to only apply when they meet 100% of the qualifications. At Beamy, we value respectful debate and people who aren’t afraid to challenge assumptions, so we are looking for diverse perspectives as long as you meet 75% of the criteria.All qualified applicants will receive consideration for employment without regard to age, color, family, gender identity, marital status, national origin, physical or mental disability, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws.We’re looking for a Customer Success Manager to join our team! You will play a key role in our land & expend strategy. Your main objective will be to build and strengthen relationships with our clients and secure strong sponsorship to sustain the business. You’ll be the orchestrator of the customer journey, coordinating the various day-to-day use cases.This role is perfect for someone who thrives in a fast-paced and complex environment and wants to be at the forefront of reshaping the way Enterprise engage with new technology, particularly SaaS and AI.MISSION

• Ensure the ROI : Work closely with key accounts to define clear business objectives, timelines, priorities, and metrics of success. Your ability to forge strong relationships will be critical in guiding our clients towards their goals.

• Be the trusted advisor in SaaS Management: Organize and lead a community of customers through sharing success stories, gathering feedback, and fostering peer engagement. Your insights will shape our approach to customer success.

• Be the main contact of the partnership: Ensure robust sponsorship across diverse stakeholders, including CTOs, Architects, Legal, Security, Digital Workplace, SAM, and more. Your role is pivotal in aligning these groups and securing Beamy’s strategic positioning within their ecosystems.

• Coordinate the customer journey at Beamy: You are responsible for the success of all customer projects and you set the tempo by delegating. Partner with our Solution Expert to guarantee smooth implementation experiences, and work alongside the Customer Academy to encourage effective use of our platform. You raise alert if needed.

• Customer Advocacy: Serve as the voice of the customer within Beamy, collaborating with Product, Sales, and Engineering teams to relay customer feedback and influence the product roadmap. Your advocacy will ensure that customer needs are at the forefront of Beamy’s strategic decisions.

DESIRED EXPERIENCE

• You have at least of 5 years of experience within B2LargeB, functioning as a Consultant or Strategic Customer Success roles. Your seasoned background will equip you with the insights and strategies necessary for managing and expanding key accounts.

• You have at least of 5 years of experience within or in B2LargeB, functioning as a Consultant or Project Manager roles. Your seasoned background will equip you with the insights and strategies necessary for understanding our client.

• Experience or a strong inclination towards a product mindset, understanding the importance of aligning product capabilities with customer needs. This includes familiarity with product lifecycle management and the ability to contribute insights that shape product development.

• You have worked with large companies also means working on the organisational and process issues into which the Beamy platform fits. You’ll be able to adopt a consultative stance to understand client’s challenges and suggest solutions or the steps that need to be taken to adapt.

• You’re fluent in French and very good level in Business English.

BEAMY’S OFFER

• Compensation: 90K to 110K package, plus stock options 💰

• Culture of Transparency: We’re an open book when it comes to salaries and the company’s financial health, offering clear paths for career progression, all within a positive and empowering atmosphere (think zero micromanagement and high levels of personal ownership).

• Impactful Role: Secure a pivotal spot in our team, playing a crucial part in Beamy’s rapid growth and global expansion.

• Top-Tier Benefits: Enjoy the finest health insurance and meal vouchers (Alan & Swile), alongside 5 weeks of vacation plus additional time off (RTT).

HIRING PROCESSWe’re keen to learn more about you! Please share your professional background (this could be your resume or LinkedIn profile) along with a brief message explaining why you believe we’re the perfect match for each other and what you envision for your future at Beamy.Rest assured, we’ll thoroughly review your application and will definitely get in touch. Looking forward to connecting with you! 🙃Here’s what you can expect next:

• A 30-minute introductory call with Leslye, Talent & HR Partner.

• A 30-minute video discussion with Edouard, co-founder.

• A case study to showcase your skills.

• A Culture Fit Interview with Leslye to ensure our values align.

• An on-site visit to experience our work environment firsthand over lunch.

Expected salary

Location

Paris

Job date

Fri, 04 Oct 2024 05:32:34 GMT

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