SUPERVISORY MEDICAL SUPPORT ASSISTANT

Summary Incumbent serves as a Supervisor for Advanced Medical Support Assistants (AMSA) at Coatesville VA Medical Center, located in VISN 4, the VA Stars and Stripes Healthcare Network. The incumbent is responsible for planning, directing, and controlling work for the lower grade Advanced Medical Support Assistants in their assigned outpatient clinical settings. Responsibilities Major duties include, but are not limited to the following: Responsible for planning, organizing, and directing the work of lower grade medical support assistants. Responsible for training includes, but is not limited to, in-service education of on-the-job skills, classroom instruction closely associated with actual hospital clinical practices, and attitudes and relationship of position to professional staff. Acts as a liaison with the AMSA’s, medical staff, Nursing staff and other services offering expert advice on administrative details and procedures. Maintains clerical guidelines and manuals as well as preparation of material to be used in training new employees. Conducts regular staff meetings with the medical support assistants to update them on policy changes and new procedures. Responsible for new employee orientation and is expected to work closely with new employees for the first 90 days. Provides input on the lower grade medical support assistants’ performance and resolves workplace issues. Establishes work priorities, identifies developmental training needs of employees and provides or arranges for training when required. He/she works closely with the Supervisor to identify and develop training which meets the needs of the MSA and administrative/clinical data capture requirements. Works closely with facility Privacy Officer to ensure compliance with HIPAA and protection of PHI. Incumbent is responsible for protecting patient health information from unauthorized release, loss, alteration or unauthorized deletion. Incumbent assures that all appropriate VA forms are used correctly and regulations are followed. Ability to plan work to be accomplished by subordinates, set and adjust short-term priorities, and prepare schedules for completion of work. Must have a thorough knowledge of clinical procedures for receiving and following through on patient requests for treatment. Works closely with facility Privacy Officer to ensure compliance with HIPAA and protection of PHI. Incumbent is responsible for protecting patient health information from unauthorized release, loss, alteration or unauthorized deletion. Incumbent assures that all appropriate VA forms are used correctly and regulations are followed. Work Schedule: 8:00am-4:30pm, Monday-Friday Telework: Available on an Ad-hoc basis Virtual: This is not a virtual position. Functional Statement #: 000000 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. You may be required to serve a probationary period. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) – See “Additional Information” below for details. Qualifications Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Experience: Six months of experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of this position Education: One year above high school May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Grade Determinations: Applicants must have, 1-year of specialized experience equivalent to the next lower grade level (GS-7): Specialized experience includes but not limited to: supervisory experience within a clinical environment; prioritizing and multi-tasking with completing deadlines; training new staff; monitoring and completing work assignments; resolve daily workplace issues or discrepancies; maintains efficient workflow; assuring coverage of all areas within the clinical responsibility; conducting ongoing reviews to ensure quality and correctness of work procedures; distributing and balancing workload; creating/maintaining employee work schedules; orienting and providing on-the-job training for new/current employees. Knowledge, Skills, and Abilities. Candidates must demonstrate ALL of the KSAs below: Ability to provide the full range of administrative and supervisory duties to at least one subordinate MSA supervisor or team leader in a patient support setting which includes assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancement. Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with internal and external customers to ensure quality/continuity of care and ensure compliance with established policies and regulations. Ability to provide briefings, orientations, staff development, and training in a patient support setting. Ability to manage fiscal matters, forecast resource and equipment needs, and identify budget needs. Advanced knowledge of managing or leading patient support staff in a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment. Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/. The full performance level of this vacancy is GS-08. Physical Requirements: See VA Directive and Handbook 5019. Education IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Additional Information During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions. This job opportunity announcement may be used to fill additional vacancies. This position is in the Excepted Service and does not confer competitive status. VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority. Pursuant to VHA Directive 1193.01, VHA health care personnel (HCP) are required to be fully vaccinated against COVID-19 subject to such accommodations as required by law (i.e., medical, religious or pregnancy). VHA HCPs do not include remote workers who only infrequently enter VHA locations. If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination before your start date. The agency will provide additional information regarding what information or documentation will be needed and how you can request a legally required accommodation from this requirement using the reasonable accommodation process. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant’s criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.