Support Officer

Job title:

Support Officer

Company

A2Dominion

Job description

Support Officer
Salary: £25,148 per annum
Contract: Permanent, full time 35 hours per week and part of an on-call rota
Location: Oxfordshire (City & Witney)About A2DominionWe are a UK housing association committed to a new vision – providing homes people love to live in.With over 38,000 homes in management across London and southern England, we provide a wide range of homes for social, affordable, and private rent, specialist services, as well as homes for sale and shared ownership.Our 70,000+ customers come from a diverse range of backgrounds with varying levels of income. We’re here to provide them all with homes that are safe, high quality and sustainable.And with social housing roots going back eight decades, we continue to ensure that every penny of profit is reinvested into our charitable social purpose – delivering more homes and better services for customers.Role OverviewAre you looking for a rewarding job that helps people to live safe, happy and independent lives?We’re seeking a Support Officer to join our friendly and hard-working team at A2Dominion. 9am to 5pm Monday to Friday. You will support young people in building independence and managing risks while ensuring a safe and well-maintained living environment.Responsibilities include assessing new tenants, providing tenancy support, conducting health and safety checks, and working with partner agencies. This role requires self-motivation, as you will often work independently, with occasional on-call duties.Key responsibilities:

• Promote independence, freedom, and choice as a keyworker to residents, working with young people in supporting them to achieve their goals as they work towards independent living.
• Ensuring residents are safe and able to manage risks as necessary, which often you’ll need to do with the help of partner agencies.
• Responsible for health and safety checks within the building, as well as reporting and monitoring maintenance issues.
• We operate an on-call out-of-hours; you would cover one week out of every four, for which additional payment is made.
• Assess all new tenants and allocate beds according to procedures.
• Provide information and advice to service users in order to assist them in establishing and maintaining their tenancy,
• Ensure room checks and housekeeping void procedures are followed and that voids are kept to a minimum.
• Ensure that tenancy/license is upheld.
• Carry out risk assessments as necessary, liaising with other agencies where appropriate.
• Promote user participation by providing information and advice choices to enable residents to participate more fully in decisions relating to them.
• Carry out designated H&S checks and facilities management of the building and liaise with internal departments.
• This role will require working alone more often than not so discipline and self-motivation is key.

At A2Dominion Care & Support, we are person-centred, working within a psychologically informed environment. If you’re not sure what this means, don’t worry – you’ll receive full training as part of your induction.More about youYou won’t necessarily have experience in this sector, as we recognise that transferable skills and knowledge are equally valuable. We are specifically looking for candidates with the right skills and attitudes who will demonstrate and promote our values of caring by nature, working better together, and thinking for tomorrow.For this role, we’re looking for someone who may have:

• Experience of working in a customer-facing role, motivating complex and diverse client groups to sustain housing, health and/or work outcomes.
• Previous experience of supporting young people is essential.
• An awareness of Universal Credit, Housing Benefits, and voluntary and statutory support agencies.
• The skills to identify and manage risk.
• An awareness of safeguarding measures and processes.
• Excellent communication skills.
• Intermediate level of IT skills (MS Office) and confident in learning new systems or software.
• Educated to GCSE level or equivalent in Math & English (Grade C or 4 or above).
• Right to work in the UK, unfortunately, we cannot sponsor visa applications.
• Full driving licence and access to a car.

Choosing us is easyAs an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.We offer a wide range of staff benefits. For this role, these include:

• 25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
• Up to 8% contributory pension
• Flexible working
• Investment in your learning and development
• In addition, all permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family.
• We also operate a Cycle to Work Scheme whereby employees have access to cycling equipment throughout the year and can pay via monthly salary deductions.

A2Dominion Group is a Disability Confident Employer which means that we are committed to employing disabled people and will: actively look to attract and recruit disabled people, provide a fully inclusive and accessible recruitment process, offer an interview to disabled applicants who meet the minimum criteria for the job, be flexible with assessing people so disabled applicants have the best opportunity to demonstrate that they can do the job, make reasonable adjustments as required.At A2Dominion Group, we recognise the positive value of diversity, promote equality and inclusivity in our hiring processes. We always aim to recruit the person who is most suited to the job and welcome applications from people of all backgrounds – men and women, people of all ages, sexual orientations, nationalities, religions, and beliefs.If you require a reasonable adjustment during the recruitment process, please contact our Resourcing Team to request: resourcing@a2dominion.co.ukMeeting the role requirementsWe recognise that some females will only apply for a role if they meet 100% of role requirements. If this sounds like you, we’d still encourage you to apply and also to arrange a call with one of our Resourcing Team to discuss your application further at resourcing@a2dominion.co.uk.A2Dominion are proud to be a family friendly employerEveryone is welcome at A2Dominion Group. We know that equality, diversity, and inclusivity make us better. We embrace the unique contributions of our people and seek to create a workplace where everyone feels like they belong. Find out why our people love working with us.Join us at A2Dominion, where your expertise will be integral to our recovery journey, creating lasting positive changes in the lives of our customers. If you possess the right motivation and drive to contribute to our recovery and change initiatives, we invite you to apply and be a crucial part of our team.

Expected salary

£25148 per year

Location

Oxford

Job date

Wed, 19 Feb 2025 23:53:52 GMT

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