System Administrator in Pune, India

Randstad RiseSmart, is the leading provider of contemporary career transition services for organizations in more than 40 industries and 80 countries. The first outplacement and redeployment provider to recognize, and respond to, the new Employee Relationship Economy, Randstad RiseSmart’s “beginning to beginning” approach combines dedicated career coaching and personal branding with patented technology and tools to support transitioning employees. Randstad RiseSmart partners with HR teams and provides onsite support, specialized training and secure reporting in a results-oriented approach. Founded in 2007, Randstad RiseSmart delivers landing rates exceeding 80 percent and time-to-placement 60 percent faster than national averages. The company has earned awards and recognition from more than a dozen organizations, including Bersin by Deloitte, Gartner Inc., the Brandon Hall Group and Fortune Magazine.

Objective

IT Support provide Desktop support to all Randstad Risesmart users, manage IT Infrastructure and Servers

Job purpose and responsibilities

• Desktop Support and Server Support (Prem & AWS Cloud Server) as requested on Zendesk, Servicenow and JIRA ticketing system, handling office IT infrastructure and Network.

• Handling office IT Infrastructure & Network

• Desktop support for users reported via Zendesk, JIRA tickets system.

• Server Support (Prem & AWS Cloud) reported as per JIRA, SPLUNK notification, take remedial action, perform regular Server maintenance,

• To handle Application Support, and various projects assigned to IT departments.

• Support office Google Meet meeting room, regular troubleshooting and maintenance.

• User Support for Office 365, Google workspace, Adobe licence, Webex licensing, ZoomRooms, Zscaler.

• To perform regular CSPM Activities for IT Infra,

Job requirements education, experience & knowledge

• Graduate from any stream (Graduates in IT preferred)

• Certification like AWS, GCP, MCITP preferred, Ciso Meraki

• has experience in application support for 6- 7 years.

• Knowledge of Office365, Google Workspace, AWS Infra, GCP, Server support and understanding of IT ticketing systems.

Randstad Enterprise Key competencies

• works with guidance (but not constant supervision) and proposes and takes action to increase the efficiency of support system.

• drive for results

• shows drive and determination to meet short- and long-term goals

• focuses on assessing, measuring and improving performance

• asks for feedback and takes action for improvement

• focus on user support

• identifies and meets the needs of internal and external users, being continually focused on outcomes for users.

• applies understanding of the business environment and objectives to develop solutions with guidance but not constant supervision

Job specific competencies

• Technical Knowledge for IT Infrastructure, Desktop, Server and AWS Cloud which will help to perform routine task assigned.

• Good communication skills as the role needs email, chat and call support.

• Continuous learner for new technologies.

The role needs to be based in: Randstad RiseSmart Pune Office
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please just let us know.