Systems Technical Support Engineer

Job title:

Systems Technical Support Engineer

Company

Simba Talent

Job description

Role: Systems Technical Support EngineerSalary: Up to £35k per annum.A growing international software company seeks a Tech Support Engineer with investigative mindset and the ability to work in a small, technology-led, multi-disciplinary environment.Role DescriptionThis is a full-time hybrid role for a Systems Technical Support Engineer, specializing in server and automation software. Prior knowledge of the specific software is not essential, as full training and mentoring will be provided. Responsibilities include providing technical and analytical support to clients, troubleshooting and resolving issues on installations, migrations, and upgrades. You are a quick thinker, capable of troubleshooting with clients using log files and SQL Server/SQL Server Management Studio.In addition, you will be involved with license generation, technical writing, reporting, and supporting the international development team with faults and bugs. As a first-line Support Engineer, you will primarily communicate with clients via email or online, ensuring customer satisfaction. The role is based in Reigate, UK, with some flexibility for remote work. Occasional international travel may be required.Qualifications

• Technical support and troubleshooting skills
• Excellent analytical skills
• Customer support and satisfaction skills
• Experience in the petroleum industry is a plus
• Excellent written and verbal communication skills
• Familiarity with SQL Server/SQL Server Management Studio/PI database
• BSc in Computer Science, relevant Engineering, Petroleum Technology, or related field

Personal Qualities

• Ability to work independently in a small team
• Proactive with a sense of responsibility
• Ability to deliver high-quality results under tight deadlines
• Problem-solving skills
• Ability to learn quickly
• Ability to collaborate with software developers to improve functionality
• Creative and out-of-the-box thinking

PLEASE NOTE:You must have right to work in the UK, without restrictions.Simba Talent – Thoughtful Recruitment, Rooted in IntegrityAt Simba Talent, we know recruitment can feel overwhelming—whether you’re a business searching for the right hire or a candidate looking for a role that fits just right. We also understand what’s at stake. A poor hiring decision doesn’t just cost money; it wastes time, drains resources, and disrupts teams.For candidates, a misstep can mean frustration, uncertainty, and wasted effort.That’s why we’re here: to make the process human again.We’ve walked in your shoes. We’ve been candidates navigating cold, impersonal processes, and we’ve worked in businesses that put profits before people.Simba Talent was born from a desire to do better—for everyone involved. We approach recruitment thoughtfully, with empathy and care, because we believe that getting it right is worth the extra effort.For us, it all starts with listening. Whether it’s understanding a company’s culture or a candidate’s personal values, we dig deeper to ensure every match we make is rooted in authenticity and alignment.Why Simba Talent?Before we act, we listen. We believe that understanding is the foundation of great recruitment. Whether you’re a client or a candidate, we take the time to hear your story, your challenges, and your goals.Our ExpertiseIT Software Development RecruitmentHelping tech-driven companies find developers and engineers who solve problems and create meaningful change.Oil & Gas RecruitmentConnecting energy businesses with skilled individuals who bring experience, reliability, and integrity to the field.HGV & Logistics RecruitmentPartnering with businesses in logistics and transport to find dependable professionals who keep operations running smoothly.

Expected salary

£35000 per year

Location

Reigate, Surrey

Job date

Thu, 28 Nov 2024 01:37:32 GMT

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