Talent Acquisition Operations Manager

If you don’t think you meet all of the criteria below but are still interested in the job, please apply.  Nobody checks every box – we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.

We are seeking a highly organised and results-driven Talent Acquisition Operations Manager to improve and maintain our talent acquisition processes. This role will focus on optimising recruitment processes, improving data and reporting systems, and driving efficiencies across the entire recruitment lifecycle. The Talent Acquisition Operations Manager will work closely with the talent acquisition team and other key stakeholders to ensure smooth operations, effective resource allocation, and alignment with organisational goals.

Day to day Talent Ops procedures

• • Lead and mentor a growing team of Recruiting Coordinators across multiple geographies
  • Manage the candidate offer approval process and issuance of employment documents globally.
  • Manage the Employer Branding process
  • Project Management – identifying cross-functional dependencies, assisting with resource allocation, communicating progress to relevant stakeholders.

Talent Acquisition Process Optimisation:

• • Develop, implement, and continuously improve recruitment processes and workflows to enhance candidate experience and operational efficiency.
  • Streamline and automate administrative tasks related to talent acquisition to reduce time-to-hire and increase hiring manager satisfaction.
  • Collaborate with recruiters and hiring managers to identify bottlenecks and proactively address challenges in the hiring process.

Data Management & Reporting:

• • Manage recruitment metrics and analytics to assess the effectiveness of talent acquisition efforts.
  • Generate regular reports on key recruitment metrics and provide actionable insights to senior leadership.
  • Ensure accurate data entry and maintenance of recruitment systems and applicant tracking systems (ATS).

Technology & Tools Management:

• • Maintain and optimize recruitment technology and tools.
  • Ensure seamless integration between ATS and other HR systems.

Stakeholder Collaboration:

• • Partner with recruiters to understand their system needs and ensure alignment between recruitment operations and organizational goals.
  • Provide guidance and training to recruitment teams on process improvements, new tools, and best practices.

Compliance, Diversity & Inclusion (D&I):

• • Ensure organizational adherence to SOC2 and other compliance needs, including job descriptions, reference checks, and background checks.
  • Report on the progress of diversity hiring initiatives and provide recommendations for continuous improvement.

Experience:

• • 5+ years of experience in talent acquisition or recruitment operations, with at least 2 years in a management or leadership role.
  • Experience with applicant tracking systems (ATS) and HRIS systems (e.g., Workday, Greenhouse, Lever, etc.).
  • Proven ability to analyse data and generate meaningful insights to drive decision-making.
  • Strong understanding of recruitment processes, tools, and best practices.

Skills:

• • Strong project management and organisational skills.
  • Exceptional attention to detail with a high level of accuracy.
  • Ability to collaborate effectively with cross-functional teams.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and process improvement mindset.

Kong is THE cloud native API platform with the fastest, most adopted API gateway in the world (over 300m downloads!). As the innovation leader of cloud API technologies, Kong is on a mission to enable companies around the world to become “API-first” and securely accelerate AI adoption.  Kong helps organizations globally – from startups to Fortune 500 enterprises – unleash developer productivity, build securely and accelerate to market.

83% of web traffic today is API calls!  APIs are the connective tissue of the cloud and the underlying technology that allows software to talk and interact with one another.  Therefore, we believe that APIs act as the nervous system of the cloud.  Our audacious mission is to build the nervous system that will safely and reliably connect all of humankind!

For more information about Kong, please visit konghq.com or follow @thekonginc on Twitter. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.