Technical Customer Service (Bi-Lingual English/Italian)

Job title:

Technical Customer Service (Bi-Lingual English/Italian)

Company

ProPivotal

Job description

Technical Customer Service (Bi-Lingual English/Italian)What We Offer:

• Competitive salary of £13-15/hr with performance-based quarterly bonuses
• Hybrid work model, with 2 days in-office
• Comprehensive benefits package
• Generous vacation and paid time off policies
• A collaborative and supportive work environment

Responsibilities:

• Handle English & Italian emails, calls, or chats in line with company policies
• Troubleshoot incoming issues, identify root causes, and work towards effective resolutions
• Research and resolve both internal (Tier 1) and external user-reported technical issues
• Gather data, test, and replicate problems, raising detailed bug tickets for the development team as needed
• Collaborate with technical teams on escalations and help resolve complex issues.

Qualifications:

• 1-3 years of proven experience in Customer Service, particularly in a technical support role
• Basic knowledge of CSS, HTML, and website CMS tools
• Fluent in written and spoken Italian and English
• Experience in the travel, tourism, or hospitality industries is a plus
• Willingness to work shift patterns, including some weekends

Visit to learn more about our openings!There are no costs for candidates utilizing our services as our clients pay for all related hiring fees. All ProPivotal job postings are either actual positions we had available at the time of posting and/or are representative of positions we typically fill or expect to fill. If you see a job that interests you, respond to the ad or give us a call so that we can help you find a job you’ll love. As one of the area’s largest staffing firms, we help 2,500 people find jobs a year so chances are good that we can help you too.ProPivotal is an equal opportunity employer and considers qualified applicants for employment regardless of race, gender, gender identity, gender expression, age, color, religion, disability, veteran’s status, sexual orientation, or any other protected factor.

Expected salary

£13 – 15 per hour

Location

Oxford

Job date

Tue, 22 Oct 2024 02:27:13 GMT

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