Technical Customer Success Manager

Job title:

Technical Customer Success Manager

Company

V7Labs

Job description

V7 turns human knowledge into trustworthy AI, powering products that solve our hardest problems. Our platform lets customers build no-code AI workflows that solve knowledge work with V7 Go, and leverage expert humans to improve frontier AI model knowledge with V7 Darwin.V7 were recently ranked No 1 in top B2B companies for 2024 and raised a $33m Series A including the AI Fund @ Radical Ventures. We are backed by some of the best minds in AI, from Ashish Vaswani (Invented Transformers, the basis of GPT) Oriol Vinyals (Google Deepmind and Gemini co-lead), Christian Szegedy ( ) and AI leadership at Amazon, X, Isomorphic, and Google. V7 is used to power AI’s rollout at Fortune 500 organisations including Sony, Boston Scientific and Genentech.Take a tour of our product in 90 seconds here**:Or watch the recent keynote of V7 Go’s launch:About the roleAs a Technical Customer Success Manager, you will work closely with technical points of contact at companies that are either AI native and rapidly scaling, or established household names that are integrating AI into their operations. Working with Account Management and Services teams, you will work with a portfolio of 30 – 50 Mid Market and Enterprise segment customers to deliver creative solutions, and deliver maximum value from V7’s tools.What will I be doingManaging the full customer journey, from running onboarding and training, to ensuring Account Management has everything it needs to secure renewals and expansionsWorking with customers as a technical point of contact to:Establish best-practice use of V7’s API and SDK to create scaleable data pipelinesOptimise LLM usage for GenAI use casesForming relationships with a broad spectrum of technical and non-technical users to allow V7 to embed deeply and widely within customer organisationsActing as a trusted advisor on V7 products – Educating customers on how they can make optimal use of GenAI and computer visionWhat are we looking forA experienced Customer Success Manager or Consultant with a proven track record of using technical expertise to drive commercial outcomes. You’ve been there before, and you’re keen to share your knowledge with our team.An in-depth understanding of GenAI and ML.Experience working on projects that with a large number of internal and external stakeholders, both on the customer side and via outsourcing vendors or partners.Technical ability – you know your way around a python script and can help customers build technical solutions (with a little help from ChatGPT here and there).Thrived at another fast-paced SaaS startup or scale-up during a high-growth phase.Preferred to have: Customer facing role delivering Gen AI, Large Language Models, Machine Learning, MLOps or Data Analytics solutions to customers.Preferred to have: STEM background in education or working technical consulting/solutions engineeringWhat’s in it for you15% bonus based on retention and expansion targets.Company wide revenue sharing bonus.Top 15% quartile stock options through a EMI scheme.V7 were named as n 2023 and 1st on top B2B rising stars for 2024.Private Healthcare via Vitality.Learning and Development wallet of £800 per year.Monthly well being and mental health budget, via Thanks Ben platform.Enhanced parental leave.4-day company wide retreats in stunning locations.Central London office with a barista, fresh fruit, and other amenities.Paid tickets, accommodation, and travel to relevant conferences, nationally or internationally (NeurIPS, ICCV, CVPR, …) to expand your network & knowledge.Hybrid working with flexibility, two days a week in office expectation.What’s the interview process: 1st recruiter screen with Sr Talent Acquisition Manager, 2nd Hiring Manager interview , 3rd Co-Founder Values interview and 4th panel interview including product test.

Expected salary

Location

London

Job date

Fri, 05 Jul 2024 03:30:18 GMT

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