Technical Customer Support Analyst I

Job title:

Technical Customer Support Analyst I

Company

Cox Automotive

Job description

​Job Purpose:
The Technical Customer Support Analyst is responsible for providing efficient and professional support to customers by resolving common technical issues and delivering standard solutions. This role serves as the first point of contact for customers, ensuring a positive experience while addressing inquiries in a timely manner. The primary goal is to support customer satisfaction and retention, while also building foundational technical skills for future growth within the team and the broader organization.Key Responsibilities: * Respond promptly and professionally to customer inquiries, support tickets, and service requests.

• Troubleshoot and resolve common technical issues related to the company’s software applications using standard solutions.
• Continuously develop proficiency in troubleshooting, staying up to date on product features, updates, and functionality.
• Maintain detailed and accurate records of customer interactions, technical issues, and solutions provided.
• Collaborate with team members and escalate complex or unresolved issues to higher-level support teams as needed.
• Adhere to established processes, procedures, and service level agreements (SLAs) to ensure high-quality and consistent customer support.
• Deliver exceptional customer service by ensuring customer satisfaction and building strong, professional relationships.
• Monitor and identify recurring technical issues, providing feedback to improve product quality and user experience.
• Participate in ongoing training and development programs to enhance technical knowledge and skills.

Qualifications & Skills:

• Strong communication and problem-solving skills.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Basic understanding of technical concepts and software applications.
• Willingness to learn new technologies and processes.
• Previous customer support experience is a plus, but not required.

STRICTLY NO AGENCIES PLEASE:We work with a carefully selected set of recruitment agencies and we’re not looking to add to our PSL.We do not accept unsolicited agency CV’s sent to the recruitment team or directly to the hiring manager. We will not be responsible for any fees related to unsolicited CV’s#INDARCox Automotive is the world’s largest automotive service organisation. We
provide dependable solutions that improve performance and profitability
throughout the vehicle lifecycle to manufacturers, fleets, and retailers.
Our businesses are organised around our customers’ core needs across vehicle
solutions, mobility, remarketing, funding, and retail.

Expected salary

Location

Stafford, Staffordshire

Job date

Fri, 15 Nov 2024 03:42:48 GMT

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