Technical Operations Manager

Job title:

Technical Operations Manager

Company

John Lewis Partnership

Job description

Posting End Date: November 24, 2024Join John Lewis or Waitrose todayIf you’ve ever stepped through the doors of a John Lewis or Waitrose shop, shopped online, or seen any of our adverts, you’ll know there’s something unique about us.That unique proposition is our Partners. As co-owners they have a say in our business and receive a share of the profits, so they put time and effort into making it work. Our Partners are the reason we’re the success we are. They’re our secret sauce; the opportunity for us to differentiate.Job Summary:Job Description:At a glanceThis is a hybrid role, therefore your time will be split between working from home and 1-2 days a week at our Bracknell Head Office.Expected Salary – £76,100 – £101,600 per annum + car allowanceContract Type – 12 month Maternity CoverStart Date – Feb 2025​About the roleYou will be a business expert and lead in Technical compliance, food safety and system requirements for Own Brand and for sale of branded products. You will lead successful implementation including training where appropriate. Creation of effective policies, ways of working measuring compliance including regular reporting to Commercial Directorate and the wider business.You will work closely with the Own Brand, Sustainability & Ethics, Waitrose Category Proposition Groups, (CPG), Exclusive Brands and Local & Regional (Commercial), Waitrose Retail Compliance, John Lewis Q&T team, Suppliers, Public Affairs, Commercial Sales, Government and Non Government organisations, systems (internal and external). To lead management of suppliers of services within scope of role.Through your Profession you will have the opportunity to develop and stretch personally and professionally to achieve your potential.Key ResponsibilitiesFood Safety Management Strategy – Define and implement product safety strategy based on own expertise, internal and external expert advice as it applies to Waitrose. Safe and legal trading for WaitroseInternal and External Account Management – Lead and develop the technical relationship with key accounts to enable a food safety framework; Horizon Scanning, Surveillance, Ashbury, AIB auditingCompliance Management and Training – Delivery of supplier and OB technical KPI reporting to manage risk and ensure complianceLeadership – Lead and support a technical team using Partnership Values to develop their potential and deliver the Waitrose Quality and Technical StrategyPeople Manager and Leader of a team – Act in accordance with the Partnership’s purpose and democratic principles, constructively participating in co-ownership, and demonstrating to customers and each other that it is a better way of doing business. Share your knowledge, experiences, ideas and opinion to improve the Partnership, speaking honestly and frequentlyWhat will you be doing?Identify and influence development of new and emerging legislative requirementsProduct safety policy creation for food safety matters to ensure supplier complianceDelivery of a risk assessed surveillance programme to manage brand reputation and ensure due diligenceManage food and non food horizon scanning to ensure proactive management of emerging business riskDelivery of Supplier Audit Programme, for food and non-food and associated policy frameworkExpert advice for food safety processes for technical category teams, retail management and customer teamsSystems strategy within Waitrose Own Brand, ensuring ongoing improvements in data quality and performanceSupport the delivery of an effective B2B, local and regional and exclusive branded compliance programmeDelivery of integrity and risk management framework for Own Brand including recommendations for Partner training on complianceCrisis management to protect brand reputation and minimise risk to customers including leading product incidents for branded and own label lines, with follow up activity for own label incidentsCreate the conditions for all Partners to thrive, make their best contribution and achieve their potentialEssential skills you’ll needExperience in a Technical Operations Management positionExperience within product testing with a focus on continuous improvement and new product visionExpert in food safety processes and regulatory food lawsExtensive technical experience within the food or non food industryExcellent stakeholder management with the ability to make difficult decisionsDesirable skillsScience or Food Science degreeExperience of auditing/audit standards managementHACCP Level 3Relevant specialist training e.g allergens, microbiology, pesticide management, cosmeticsExperience in line managementBenefits of the Partnership and the role💻 – Hybrid Working🏖️ – Full time working holiday entitlement 25 days holiday, plus public and bank holidays⚖ – Excellent work life balance, including focus on well being and flexible working and our market leading equal parenthood leave Policy🐷 – Defined Contribution pension scheme where your contributions will be matched by the Partnership (up to 8% of pay) and, after three years’ service, you’ll receive an additional Partnership contribution of 4% of pay, regardless of whether you pay in or not🤑 – You’ll get Partnership discount in store and online once you complete your Earning Membership. That’s 25% off in John Lewis & Partners (12% off electrical products) and 20% in Waitrose & Partners. You’ll also be able to nominate someone you live with to share your discount🚴 – Simple cycle to work support scheme💗 – Health Care cover🚗 – Car allowance🏰 – We’re really proud of our exclusive hotels based in some of Britain’s most stunning areas and you’re welcome to explore them from day 1🌱 – Learn more about our extensive range of exciting benefits that you could enjoy when you join us, visit – https://www.jlpjobs.com/about/benefits/Next stepsThe application form consists of a CV upload followed by application questions. Please ensure you refresh the page each time you complete a task to ensure you complete everything that you need to in time. (If internal, check your Workday notifications and see further guidance on the PDW under “Internal application process”)Once you’ve submitted an application the next steps of the process, if successful, are likely to include a 2 stage interview processYou’ll be asked about any adjustments you might need to support the recruitment process. Let us know, and we’ll be sure to discuss it with youThanks for your patience in the meantime and for showing an interest in joining JLPWe occasionally close vacancies early in the event we receive a high volume of applications. Therefore, we recommend you apply early.Internal Partners can view a copy of the full job outline .For internal use only:#LI-HEADOFFICE
#LI-HYBRID
#LI-ST1Pay: £76,100.00 – £101,600.00 AnnualScheduled Weekly hours: 35Worker Type: Temporary Partner (Fixed Term)Job Level: Partnership Level 5Hours of Work: 35At the John Lewis Partnership, we embrace our differences. We want you to be you. Because, well, we know you’re at your best when you’re free to be yourself.Being a truly inclusive employer to us means creating an environment which celebrates your contribution, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief. It’s why we’ve set our own aim to become the UK’s most inclusive business – for our Partners (employees) and our customers.We firmly believe that our future success lies in diversity of thought from all Partners and it’s integral in our mission to build a happier world. 🌍 💚We welcome applications from everyone interested in working for us. And, once you’re a Partner, your differences will make all the difference.Find out more about D&I in the Partnership .We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where it is possible to do so. Please discuss this further with the hiring manager during your interview.https://embed.wirewax.com/8114190

Expected salary

£76100 – 101600 per year

Location

Bracknell, Berkshire

Job date

Mon, 11 Nov 2024 04:42:22 GMT

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