Technical Product Manager, Member Care

Job title:

Technical Product Manager, Member Care

Company

Feeld

Job description

At Feeld, we are creating a world where everyone is more intimately connected to each other and themselves. Our mission is to build an inclusive, human-centered platform that fosters trust, safety, and authentic connections. We are seeking a Technical Product Manager, Member Care to join our remote team and lead the development and enhancement of product features that ensure a safe and trusted experience for our members.In this role, you will be responsible for shaping the future of Feeld’s trust and safety initiatives, ensuring that our platform maintains the highest standards of security and moderation. You will collaborate closely with cross-functional teams, including engineering, data, customer support, and legal, to develop solutions that protect our community while fostering an environment of discovery and inclusivity.You will be the advocate for member safety, balancing the need for product innovation with robust protection against harmful behaviours. This role requires a deep understanding of user experience, moderation systems, and regulatory compliance in a fast-paced and dynamic environment.If you are passionate about trust and safety, enjoy building products that improve user experiences, and are motivated by the challenge of enhancing platform security, we’d love to meet you.What you will do:

• Lead the development and execution of trust and safety initiatives across Feeld, focusing on user moderation, safety features, and platform integrity.
• Collaborate with product, engineering, data, and community teams to implement scalable moderation solutions that address harmful behaviours, such as harassment, fake profiles, and inappropriate content.
• Oversee the integration of third-party tools (e.g., AI moderation systems) and ensure seamless operation of automated safety processes in the platform.
• Develop clear product roadmaps and prioritise features to address current and emerging safety issues, aligning with Feeld’s strategic goals.
• Partner with legal and compliance teams to ensure that product features meet regulatory standards and protect member data privacy.
• Manage risks and anticipate bottlenecks in the trust and safety development pipeline, ensuring the timely delivery of features that enhance platform security.
• Define success metrics for trust and safety initiatives, tracking performance, and making data-driven decisions to continually improve safety outcomes.
• Regularly communicate project updates, risks, and performance metrics to stakeholders, including product leadership and community management.

RequirementsAbout you:

• 5+ years’ experience in product management, project management, or trust & safety roles, with a strong focus on safety features and user protection.
• Deep understanding of trust, safety, and moderation systems in a social, dating, or community-based platform.
• Proven track record of building and enhancing user moderation systems, including automated tools and human-in-the-loop processes.
• Experience working with cross-functional teams (engineering, legal, community, etc.) to deliver safety solutions at scale.
• Strong knowledge of regulatory requirements (GDPR, CCPA, etc.) as they relate to trust and safety in online platforms.
• Ability to navigate complex technical landscapes and manage integrations with third-party safety tools and AI systems.
• Exceptional problem-solving and analytical skills, with a demonstrated ability to translate user safety needs into actionable product features.
• Experience managing projects in agile and hybrid development environments, with a focus on delivering safety features that scale.

Bonus points:

• Experience working on trust and safety initiatives for global, large-scale platforms.
• Familiarity with AI-driven moderation tools and their integration into product workflows.
• Strong communication skills, with the ability to present trust and safety developments to stakeholders, including non-technical audiences.
• Experience in leading incident response initiatives and crisis management related to trust and safety.

This position offers the opportunity to shape the future of safety at Feeld, ensuring that our members can engage in meaningful, safe, and positive experiences. If you’re passionate about fostering trust and protecting users in a rapidly evolving platform, we invite you to join our mission to elevate human connection.BenefitsAbout us:Feeld is an independent, experimental and fully remote organisation reshaping the dialogue on dating and sexuality. The company was founded in 2014 and has evolved since to become the open, distributed structure it is now. We have a naturally agile and fluid culture. The whole team is fully remote, which means you work where and when helps you perform at your best. We regard autonomy highly and treat our organisation as a product – we iterate, improve and test things internally to see what works best for everyone.Our culture:We believe in creating a safe work environment through humanity, fluidity, safety, transparency and progressiveness. When hiring, we look for culture add rather than culture fit.Because we are a fully remote team, it’s especially important that we create an environment where our colleagues feel included and connected as humans.Diversity, equity, inclusion and belonging at Feeld:Feeld promotes open-mindedness, inclusion, diversity and kindness, both in the world and among our own workforce.We encourage and welcome applications from people with a history of marginalisation, whether because of race, gender expression or identity, sexual orientation, neurodivergence, national origin, disability (seen or unseen) or any confluence of intersectional identities.Our goal is a barrier-free application process and working environment. If you require further details or assistance or have any questions about this process, please let us know at .Compensation and perks:We are conscious of how our work and decisions impact other humans and the environment. We design our product and organisation with consideration for the wellbeing of our members and colleagues. Feeld’s way of working is designed to proactively prevent burnout and an “always on” culture. We believe in technology and working environments that enable people to live a meaningful, fulfilled life.Therefore, we offer our staff:

• Flexible working hours
• Unlimited paid time off
• A fully remote working situation
• GBP £3k equipment and home office budget
• Learning & development budget
• On demand therapy sessions and mental health support via
• In-person meet ups

Our compensation system is one of the ways we work to uphold equity and inclusion at Feeld. Just as we strive to enable honest expression on our platform, we strive for openness of information within the organization. Internally, we keep decision-making transparent to keep each other accountable and make sure all voices are heard.That is why we offer:

• A compensation system that is transparent, honest, and equitable.
• At Feeld we believe all humans deserve to make a competitive wage. That’s why we offer a Baseline Freedom Salary of £60,000 GBP per year.

Estimated compensation for this role:

• The total cash compensation for this role is dependent on Level and Step, as well as geographic location, but we estimate that the competitive market compensation for this role is between £95,000 – £155,000 GBP based on the requirements listed in this job description.

Our interview process:

• Your first conversation with Feeld will be a screening call with our recruiter, where you’ll be able to ask – and receive answers – regarding any general questions you have and to confirm the role is a fit for what you’re seeking.
• Your second conversation will connect you directly with the hiring manager for the role you’re applying to. Here, you’ll have a chance to ask more questions about the work you’ll be doing. This conversation will also focus on your past work experiences.
• The next step for most of our roles is a candidate challenge. This is an evaluation of the skills relevant to be successful in this role and generally takes about an hour to complete.
• Your third conversation allows you the opportunity to meet the team members you might be working with on a daily basis. Here, you’ll be able to ask questions about team processes, workflow, and the employee experience at Feeld.
• We generally make an offer within 2 weeks of our final call, and offer a flexible start date that can begin as early as the next Monday after you sign our offer documentation.
• Of note: all of our interviews are conducted remotely, and our interviewers will work with you to find an agreeable interview time based on mutual availability.

We understand we’re asking you to invest your time and best efforts in our process, and are appreciative of getting the chance to better know who you are as a person and candidate. In return, we’re committed to offering transparent communication and prompt feedback as you navigate this application with us.To find out more about Feeld, (available on iOS and Android).

Expected salary

£95000 – 155000 per year

Location

London

Job date

Wed, 20 Nov 2024 23:28:28 GMT

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