Technical Solutions Analyst

Job title:

Technical Solutions Analyst

Company

Visa

Job description

Company DescriptionVisa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.Job DescriptionIf you think you could support the Visa family by joining Visa’s Acceptance Solutions team as an associate focused on Technical Account Management we want to hear from you.The Client Services team provides enterprise level support to our customers and partners. After a thorough training program on our Acceptance suite of products, you’ll be part of a team providing technical advice and expertise to our world-class client base.The Technical Solutions Account Manager Associate provides quality client support to our premier and midmarket clients, representing all aspects of Visa’s Acceptance and CyberSource’s technical support infrastructure, as required by the client once live.This role is an individual contributor role on a team reporting into a team lead / manager focused on clients in the hiring region but in partnership with a global organization.This role is designed to offer account management support to smaller merchants without dedicated named coverage. Activities will include supporting the client queries via a shared email queue and ensuring the clients feel their concerns are being addressed from a client-centric perspective. Additionally, the role may cover ad-hoc requests to train the client’s users in various aspects of the Cybersource tools and services and help the client achieve the best from the products they have implemented.ResponsibilitiesWork a queue of client requests and queries for our small to midsize accounts to assist in client projectsOffer high-quality support to clients, including troubleshooting and resolution, through emails, conference calls and ad-hoc phone calls.Build client confidence and knowledge through short ad-hoc training sessionsFoster a client-centric ethos and help the clients achieve their stated objectivesOffer guidance to clients on their usage of the Cybersource products and servicesWork with Account Management team to identify product and knowledge gaps and opportunities within the client base.Exemplify excellent customer service for the benefit of the clients and internal employees, by creating an engaged relationship with the merchant.Identify and share process improvement within the teamThis is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.QualificationsRequired Qualifications

• Must have strong customer service skills
• Must demonstrate problem-solving capabilities
• Excellent written and verbal communication skills
• Self-starter with organization and resolution management skills
• Must work well as a part of a team

Preferred Qualifications

• Conversant in additional languages relevant to the location of this role
• Thorough understanding of Visa Acceptance Solutions/CyberSource products and services
• Banking, Payments or Risk experience is a plus, but we’ll teach you everything you need to know

Additional InformationVisa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Expected salary

Location

United Kingdom

Job date

Sat, 06 Jul 2024 22:58:56 GMT

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