Technical Support Advisor

Job title:

Technical Support Advisor

Company

Schneider Electric

Job description

Job Description:Mission:The ideal candidate for this role should have both good customer service skills and a sound technical knowledge of the Heating Industry. The products being supplied are Thermostats, Radiator Valves, and various other heating controls. You will be required to fault find and advise on installation and commissioning of the product and related systems.Key responsibilities:

• Provide technical support to distributors, installers, the sales team and end users via telephone, email, Zendesk and postal enquiries.
• Assist in the development and delivery of training on new and existing products.
• Assist in the specification of products for projects and Sales Managers
• Logging and basic analysis of product failures

Qualifications:

• GCSE level and/or technical skills to at least a City & Guilds level
• Experience within a technical or plumbing and heating background.
• Intermediate PC skills are required.
• We require a flexible, self-motivated individual who has excellent organisational and communication abilities.

Desired skills:

• 18th Edition IEE Regulations but training will be provided.
• Experience of creating and delivering training packages to internal/external customers

At Schneider Electric, Diversity & Inclusion is at the heart of our organisation, it’s an integral part of our history, culture, and identity. We recognise that embracing diversity unlocks innovation and creativity and fosters collaboration. We want our employees to reflect the diversity of our communities and the customers we serve. As a result, our teams are stronger to drive the company’s future.“We are proudly participating in the Disability Confident Program offering support to people in the workplace who consider themselves living with a disability.”What we offer you:Competitive salary & Bonus Scheme, 28 Days Annual Leave + Public Holidays, Holiday Buy & Sell programme, Pension Scheme, Employee Share Ownership Programme, Various Health & Wellbeing Support Options, Gym Flex, Open Talent Market (internal mobility opportunities + access to mentors & projects globally), Shopping & Dining Discounts, Learning Portal and much more.Apply now:Please submit an online application to be considered for any position with us. You know about us, so let us learn about you! Apply today.#LI-AD1Looking to make an IMPACT with your career?When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.Become an IMPACT Maker with Schneider Electric – apply today!€36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World’s most sustainable corporationsYou must submit an online application to be considered for any position with us. This position will be posted until filled.Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices.You can find out more about our commitment to Diversity, Equity and Inclusion and our DEI PolicyAt Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust CharterSchneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Expected salary

Location

Plymouth

Job date

Wed, 11 Dec 2024 03:44:12 GMT

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