hiring-jobs.com
As we grow our talented team, we remain committed to radical transparency,
integrity, and individual growth. We believe that the unique background and experience or our team members adds tremendous value to the organization and empower team members to take ownership of business challenges and the execution of solutions.
Onfleet Support is a small team, with each member contributing with a unique set of skills and professional experience. Our global team spans Onfleet’s San Francisco headquarters, Toronto, Los Angeles and New York. We value customer experience above all else and are looking for someone to help us continue our legacy of excellence.
This is the right role for you if you like variety and want to learn new things and develop your
skills. If you like doing the same thing each day, week, or month, this is not the right place for
you. If you have lots of questions and always want to know why we do things the way that we
do (or better yet, why we don’t do them a better way!) or how what you do impacts the business,
then you will fit well on our team. If you constantly think about how to do things more efficiently
and are looking for something that challenges you, we have a lot of opportunities to sink your
teeth into. We also are looking for team members that like to roll up their sleeves and are willing
to pitch in wherever they can. In short, if you are attracted to challenging work because you see
it as an opportunity for growth, then we would love to have you on the team!
Become a product expert for our web application, iOS app, and Android app while working closely with Sales and Success on customer-raised questions.
Provide customer support to Onfleet customers via Zendesk Support, taking ownership of technical issues, and working to resolve them quickly
Reproduce, document, and escalate issues and bugs to the Engineering team
Participate in our on-call support for customers
Provide “white glove” support to a select number of Onfleet customers
You are based out of Europe
You have 2+ years of experience in customer-facing roles
You demonstrate an attention to detail and are passionate about your work
You have extraordinary communication and problem-analysis skills
You know the ins and outs of Zendesk or a similar ticketing software
You have great people skills for both our customers and to collaborate with your colleagues
You are a self-starter who is motivated by challenges and learning new skills
You can work independently and with a team
You have a hunger to learn new skills (we are willing to train new team members on any skills they may not have)
You can communicate in a second, major world language, preferably Spanish
You have experience supporting SaaS or other software products
You have experience or familiarity with API and/or Webhooks
You are familiar with logistics systems
You have previous experience working remotely
Onfleet’s culture is one that strongly values diversity in its workplace and we are committed to working with potential team members who can bring diverse perspectives and experience to our company and culture.
We do not make hiring or employment decisions on the basis of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law.
We highly encourage members of underrepresented groups to apply and we will consider qualified applicants with arrest and conviction records.
As we grow our talented team, we remain committed to radical transparency,
integrity, and individual growth. We believe that the unique background and experience or our team members adds tremendous value to the organization and empower team members to take ownership of business challenges and the execution of solutions.
Onfleet Support is a small team, with each member contributing with a unique set of skills and professional experience. Our global team spans Onfleet’s San Francisco headquarters, Toronto, Los Angeles and New York. We value customer experience above all else and are looking for someone to help us continue our legacy of excellence.
This is the right role for you if you like variety and want to learn new things and develop your
skills. If you like doing the same thing each day, week, or month, this is not the right place for
you. If you have lots of questions and always want to know why we do things the way that we
do (or better yet, why we don’t do them a better way!) or how what you do impacts the business,
then you will fit well on our team. If you constantly think about how to do things more efficiently
and are looking for something that challenges you, we have a lot of opportunities to sink your
teeth into. We also are looking for team members that like to roll up their sleeves and are willing
to pitch in wherever they can. In short, if you are attracted to challenging work because you see
it as an opportunity for growth, then we would love to have you on the team!
Become a product expert for our web application, iOS app, and Android app while working closely with Sales and Success on customer-raised questions.
Provide customer support to Onfleet customers via Zendesk Support, taking ownership of technical issues, and working to resolve them quickly
Reproduce, document, and escalate issues and bugs to the Engineering team
Participate in our on-call support for customers
Provide “white glove” support to a select number of Onfleet customers
You are based out of Europe
You have 2+ years of experience in customer-facing roles
You demonstrate an attention to detail and are passionate about your work
You have extraordinary communication and problem-analysis skills
You know the ins and outs of Zendesk or a similar ticketing software
You have great people skills for both our customers and to collaborate with your colleagues
You are a self-starter who is motivated by challenges and learning new skills
You can work independently and with a team
You have a hunger to learn new skills (we are willing to train new team members on any skills they may not have)
You can communicate in a second, major world language, preferably Spanish
You have experience supporting SaaS or other software products
You have experience or familiarity with API and/or Webhooks
You are familiar with logistics systems
You have previous experience working remotely
Onfleet’s culture is one that strongly values diversity in its workplace and we are committed to working with potential team members who can bring diverse perspectives and experience to our company and culture.
We do not make hiring or employment decisions on the basis of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law.
We highly encourage members of underrepresented groups to apply and we will consider qualified applicants with arrest and conviction records.
To help us track our recruitment effort, please indicate in your cover/motivation letter where (hiring-jobs.com) you saw this job posting.
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