Technical Support Analyst
Dream
Description :Dream is looking for a Technical Support AnalystWe’re looking for a Technical Support Analyst to join our Technical Services team. You and the rest of our Dream Technical Support team are responsible for providing front line support and the best possible user experience by troubleshooting and solving computer hardware and software problems for our 700+ employees. You will be working in a Window 10/MAC OS environment, but our toolset includes multiple cloud platforms such as MS Intune, Office 365, SharePoint, and Microsoft Teams, not to mention our other software applications such as Adobe, DocuSign, ServiceNow, Coupa, JD Edwards, and Cisco WebEx, so it’s important that you are comfortable with multiple hardware and application platforms. In this role, you’ll be part of the Dream Office Management Corp. team – a real estate management division of Dream – that provides technical services across all Dream’s businesses.What does it mean to be part of our Technical Services team?Our Technical Services team goal is to provide the best user experience possible by ensuring our users have the technical tools and network infrastructure in place to perform their job at an efficient and effective level. We are continually upgrading and driving our projects, process and goals with the changes in business needs.We strive to stay at the leading edge of technology to help prepare for our continued growth in the coming years. All that’s missing is a strong support analyst who could be you!Our Support Centre consists of Technical Support Analysts, all reporting to the Manager of Technical Support in our Toronto Office. Dream spans across Canada and has locations in the United States and Europe.What will you be responsible for?This is a first and sometimes second level support role with a team of peers who are based out of Toronto and Calgary. As a key member of our Dream Support Centre team, you will respond to user issues and inquiries over the phone, email, Chat, face to face and through our ticketing system. To give you some scope, you’ll by responsible for:
What skills do you have?We’ve listed just a few select qualifications that we consider to be very important for this role. We can cover the rest when we chat.
Nice to have:Technology certifications: CompTIA A+, ITIL, etc.Who are we?Dream is one of Canada’s leading real estate companies, with over $24 billion in assets under management across five Toronto Stock Exchange (“TSX”) listed trusts and numerous partnerships across North America and Europe. We develop, manage, and invest in master-planned communities, income properties, and urban intensification, and develop land and residential assets in Western Canada.Our employees are the heart and soul of our business performance, which is why we believe in putting people first.Dream Unlimited is committed to workplace diversity and provides accommodations to applicants with disabilities throughout our hiring process
Toronto, ON
Sun, 14 Jul 2024 03:04:10 GMT
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