Technical Support Engineer

Job title:

Technical Support Engineer

Company

Applause IT

Job description

Technical Support EngineerLocation: Remote (with 2 days/month in Farringdon, London)
Salary: £30,000 – £35,000 + Private Healthcare, Group Life Insurance, 25 Days Leave + Bank HolidaysWe are hiring for a Technical Support Engineer for an innovative and global support centre. This role involves providing IT-related post-sales support and analysing customers’ needs to recommend effective IT and business solutions.As a Technical Support Engineer, you will assist with software installations, respond to customer calls and emails, and resolve support incidents. Your tasks will also include resolving license/serial number issues, analysing hardware and software applications, and reporting bugs to the development team. Testing bug fixes and pre-release software versions and providing feedback as per current procedures are also part of your responsibilities.Key Responsibilities:

• Provide IT-related post-sales support.
• Analyse customer needs and recommend IT/business solutions.
• Assist with software installations.
• Respond to customer calls and emails.
• Resolve support incidents and license issues.
• Analyse hardware/software to determine and resolve issues.
• Report bugs and test fixes/pre-release software.

Required Skills:

• Experience in IT support or a similar role.
• Strong problem-solving skills.
• Excellent communication abilities.
• Knowledge of hardware and software troubleshooting.

Benefits:

• Private Healthcare.
• Group Life Insurance.
• 25 Days Leave + Bank Holidays.
• Product Training provided.
• Flexible work from home with 2 days/month in Farringdon, London.

If you are interested in this opportunity, Click Apply Now to join a global support centre committed to delivering top-notch IT solutions.

Expected salary

£30000 – 35000 per year

Location

Farringdon, City of London

Job date

Wed, 24 Jul 2024 07:22:42 GMT

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