Technical Support Engineer

Job title:

Technical Support Engineer

Company

Leidos

Job description

Description
To support our systems across EMEAI, including lanes / gates/ CT-machines, across infrastructure servers to ground level edge devices. Provision of 2nd and 3rd line support to track hardware, asset management and to configure remote accessed hardware.
Working with Development and Testing implementation departments on checkpoint systems.
ESSENTIAL DUTIES AND RESPONSIBILITES:
Technical

• Responsible for remote support and onsite maintenance of our checkpoint automation, PC and server hardware.
• Maintain Windows and SQL Server environments.
• Configure and install APC UPS’s.
• Maintain Linux systems.

Time Management

• Ability to organize time to prioritize workload and meet department objectives

Communication

• Effectively liaising with all stakeholders.

Team Working

• Working within the Service Department and with the Development and Testing implementation departments on current and future systems

Cross Functional Working

• Continually build relationships with internal stakeholders to achieve the successful maintenance of checkpoint assets
• Will need to work with the commissioning team to gain controls experience and understanding of the interfaced systems.

Health & Safety

• Always follow and promote Group and Company policies and procedures.
• Ensure all Company equipment and personal PPE is properly used.

Equality

• Fully understand and adhere to the Company’s Equality Policy at all times

Company Values

• All employees must conduct themselves in accordance with our Corporate Company Values and Business Ethics at all times

Requirements
Criteria
Essential
Desirable
Skills & Attributes

• Solid working knowledge of:

• Windows Server
• SQL Server
• Linux
• Windows Operating System
• Network Infrastructure and cabling

• High level of problem solving capability
• Root cause analysis and technical report writing
• Fluent written and spoken English
• Knowledge of PLC Controls (Not Essential)

Experience

• High level IT knowledge and proven experience of working successfully within a technical support role

• Wide ranging technical background
• Previous experience in all or some of the following areas:

• Automation
• Control systems

• Kubernetes configuration experience
• Controls experience and understanding of the interfaced systems

Qualifications
Higher level qualifications or equivalent
IT, Controls qualifications to be taken into consideration
Other

• Ability to support on-site across region and travel as required
• Flexible approach to work office hours and provide out of office hours support, when required (dependant on rota)
• 5 Year traceable work history for airside passes and CTS checks
• Valid UK Passport

Original Posting Date: 2024-11-04While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.Pay Range:
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
About Leidos Leidos is a Fortune 500® innovation company rapidly addressing the world’s most vexing challenges in national security and health. The company’s global workforce of 47,000 collaborates to create smarter technology solutions for customers in heavily regulated industries. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $15.4 billion for the fiscal year ended December 29, 2023. For more information, visit www.Leidos.com .
Pay and Benefits Pay and benefits are fundamental to any career decision. That’s why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here .
Securing Your Data Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other person a l information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [email protected] .
If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission .
Commitment to Diversity All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

Expected salary

Location

Bedfordshire

Job date

Wed, 04 Dec 2024 23:04:04 GMT

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