Technical Support Engineer II

Job title:

Technical Support Engineer II

Company

Mapbox

Job description

Mapbox is the leading real-time location platform for a new generation of location-aware businesses. Mapbox is the only platform that equips organizations with the full set of tools to power the navigation of people, packages, and vehicles everywhere. More than 3.5 million registered developers have chosen Mapbox because of the platform’s flexibility, security and privacy compliance. Organizations use Mapbox applications, data, SDKs and APIs to create customized and immersive experiences that delight their customers.What We DoOur Support Team is composed of a diverse group of professionals such as developers, designers, and data specialists. Our team’s experience allows us to be knowledgeable about every aspect of the Mapbox stack, enabling us to provide exceptional support to our customers.We publish comprehensive documentation and provide direct email support to ensure that our users have the resources they need to succeed. Moreover, we are committed to identifying cross-team root issues, advocating for targeted improvements to our products and documentation, and helping our customers grow with Mapbox.What You’ll DoBreak down complex customer questions into manageable pieces and find solutions in the Mapbox stack. Communicate those solutions through concise and friendly responsesUsing tools like Zendesk and Jira you will analyze user feedback and translate it into actionable next steps for our product engineersWork closely with key accounts to provide dedicated support as their go-to point of contactLeverage your experience in software engineering or support engineering to provide a customer-first approachTake on proactive projects to address customer trends and anticipate their needsParticipate in on-call rotation with the support team to ensure 24/7 availability for our customersUse technical writing skills in English to clearly articulate solutions to technical problemsCollaborate with engineering and Technical Program Manager teams to ensure customer needs are metWhat We Believe are Important Traits for This Role3-5+ years of experience with native mobile development on either Android or iOS platformsMobile development experience with proficiency in Java, Kotlin, Swift, or objective-C or their programming languagesPrevious experience providing technical support to key clientsFamiliarity with Zendesk, GitHub, Slack, and JiraExperience working collaboratively with engineering and product management teams throughout the software development processStrong debugging skills to troubleshoot and solve technical issues. Ability to escalate issues appropriately and effectivelyCustomer engagement skills to provide friendly and effective supportExcellent written and communication skills in English to clearly articulate technical solutions to customersFormal or informal education experience related to computer science or software engineeringKnowledge and experience with geospatial tools are a plusPrevious experience with Mapbox is an advantageIf you are interested in this role, please feel free to reach out to Kristina Townzen or the hiring managers David Schroeder.What We ValueIn addition to , which are not unique to this position and are necessary for Mapbox leaders:We value high-performing creative individuals who dig into problems and opportunities.We believe in individuals being their whole selves at work. We commit to this through supportive health care, parental leave, flexibility for the things that come up in life, and innovating on how we think about supporting our people.We emphasize an environment of teaching and learning to equip employees with the tools needed to be successful in their function and the company.We strongly believe in the value of growing a diverse team and encourage people of all backgrounds, genders, ethnicities, abilities, and sexual orientations to apply.By applying for this position, you acknowledge that you have received the for applicants, which is linked here. Completing this application requires you to provide personal data, such as your name and contact information, which is mandatory for Mapbox to process your application.Mapbox is an EEO Employer – Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity

Expected salary

Location

United Kingdom

Job date

Thu, 31 Oct 2024 04:52:41 GMT

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