Technical Support Officer

This role has a starting salary of £29,697 per annum based on a 36 hour working week.

This is a 12-month fixed term contract.

Are you looking for an?exciting?opportunity?to?deliver?excellent?support to Surrey’s Highway?Service? We are delighted to be hiring a new Technical Support Officer to join our fantastic Technical Support Team based at the Highways Depot in Guildford! The team are primarily office based so that we can assist on site, but flexible and hybrid working is supported where possible.

Rewards and Benefits

• 26 days’ holiday (prorated for part time staff), rising to 28 days after 2 years’ service and 30 days after 5 years’ service
• Option to buy up to 10 days of additional annual leave
• An extensive Employee Assistance Programme (EAP) to support health and wellbeing
• Up to 5 days of carer’s leave per year
• Paternity, adoption and dependants leave
• A generous local government salary related pension
• Lifestyle discounts including gym, travel, shopping and many more
• 2 paid volunteering days plus 1 team volunteering day per year
• Learning and development hub where you can access a wealth of resources

About the Team

The Highways and Transport Service is responsible for ensuring the effective management, maintenance and improvement of all highway and transport assets. The highway is the most?valuable asset?managed by Surrey County Council with a replacement value of approximately £7.5bn, and it is critical to the economic growth of the County. It is regarded by?Councillors?and residents as one of the most important services provided by the Council.

About the Role

This role sits within the Technical Support Team where we provide a central administrative and project support function to the wider team.

As a Technical Support Officer you’ll be at the heart of ensuring we always deliver an excellent service. On a day-to-day basis you will take on crucial business support duties which include purchasing and invoicing, business reporting, facilities and reception duties. You?will respond to?a high volume and wide range of requests,?supporting the wider teams to deliver the overall objectives of the service. Technical Support Officers are also the first point of contact for the public and visitors at a key county office, therefore it is important that you promote a positive first and lasting image of the County Council.

Shortlisting Criteria

First and foremost, we’re looking for excellent customer service skills! This is key to the role and we need someone who can embrace this in their approach, ensuring that both they and the team put the customer at the heart of everything they do.

To be considered for shortlisting for this position your CV and answers to the questions below will clearly evidence:

• Previous experience of?providing?administrative?functions
• Ability to prioritise and plan own workload in the context of conflicting priorities
• Customer focused approach and confident in dealing with and building a rapport with a wide selection of customers, striving for Customer Service Excellence?
• A positive, self-motivated and tenacious attitude with a desire to learn
• Good IT skills and proficient with Microsoft Office
• Ability to work well both independently and as part of a team

As part of your application you will be asked to submit a CV and answer the following questions:

• Please tell us what has motivated you to apply for this position with Surrey County Council?
• Please tell us about your previous administration experience, including any administrative processes you were responsible for.
• Please tell us about your previous customer service experience including how you ensure that you are always delivering excellent customer service. What does excellent customer service look like to you?

The job advert closes at 23:59 on Friday 26th July 2024 with interviews planned for Monday 5th August.

We look forward to receiving your application, please click on the apply online button below to submit.

Our Commitment

Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applications where:

• The candidate has evidenced the minimum criteria for the role through their application
• The candidate has chosen to share that they have a disability on the application form

Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role.

We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups. We look forward to receiving your application, please click on the apply online button below to submit.