Technical Support Specialist
Lengow
Job Description:🤓 Lengow, an intelligent and automated e-commerce platform :Since 2009, Lengow has been the indispensable e-commerce platform for multi-channel expansion in the European market: marketplaces, price comparison websites, affiliate marketing, display ad retargeting, social media, etc.The Support team is made up of around twenty people of all nationalities. Divided in several teams (functional or technical), the technical support team is responsible for providing technical assistance or solutions to customers encountering issues with our software. The team works closely with developers to diagnose problems and enhance software performance. Our objective is to ensure a seamless and satisfying customer experience while maintaining a high level of user satisfaction and loyalty.In this context, We are looking for a Technical Support Specialist.Provide assistance and guidance to customers or users facing technical issues with products or services. Technical support professionals aim to troubleshoot and resolve problems promptly, ensuring customer satisfaction and enhancing the overall user experience. Their role is essential in maintaining a positive relationship between the company and its clients, fostering trust and loyalty.⌨️ Your main tasks will be as follows :
🎯 Objectives:After 1 month:
After 3 months:
After 6 months:
`🪜 Hiring Process :
Requirements:🏹 We are looking for someone with the following experience and skills:
– You like being a problem solver you are not afraid of diving into log analysis
– You know how to read an xml or json file.
– You are at ease with the use of Postman and APIs. * You are a good communicator, empathetic with your clients.
Benefits:✨ Joining Lengow is also an opportunity to benefit from many advantages :
Nantes, Loire-Atlantique
Wed, 18 Sep 2024 05:09:06 GMT
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