TechOps Solution Specialist
Monzo
đ Weâre on a mission to make money work for everyone.Weâre waving goodbye to the complicated and confusing ways of traditional banking.With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!Weâre not about selling products â we want to solve problems and change lives through Monzo â¤ď¸â¨đLondon | đ° ÂŁ50,000 to ÂŁ60,000 +About our TechOps Team:Weâre looking for an ambitious and talented TechOps Solution Specialist to join our new solutions team based in our London office. In TechOps we take an inclusive approach to support, embodying our company values of being hard on problems, not people and helping everyone belong. This has allowed us to create an approachable, welcoming and enjoyable support experience for everyone. Our support team is key to maintaining our ability to continue delighting Monzonauts on a daily basis as we continue to grow.In addition to caring deeply about people, we are also passionate about technology. We strive to innovate and automate wherever we can so that we can focus our time on improving the experience of our fellow Monzonauts. We also welcome new ideas or proposals for how we could improve existing processes and we regularly come together to review them.What youâll be working onAs part of the wider TechOps team youâll be responsible for maintaining excellent tooling that enables Monzonauts to do their best work. Youâll help deliver technical solutions to support the business and implement automations and best practices to how we work.Your day-to-dayYouâll work to deliver an amazing service to our Monzonauts so that they can do their best work for our customers. Whilst the role is varied, and no two days are exactly the same, some of the things you can expect are:
You should apply if:In order to be a real success in this role, weâd expect you to fit the following criteria:
Desirable SkillsIn addition to the above, any of the following skills would be helpful in this role. None of these are a requirement and if you donât think any of them apply to you donât worry â they are just some of the things you might learn if you are successful:
The Interview Process:Our interview process consists of three main stages:
Our average process takes around 2-3 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact us on business-hiring@monzo.comWhatâs in it for you:đ° ÂŁ50,000 to ÂŁ60,000 â stock options & benefitsđThis role is based in our London office. As youâll be supporting our teams onsite this isnât a remote position.â° We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.đLearning budget of ÂŁ1,000 a year for books, training courses and conferencesâAnd much more, see our full list of benefitsIf you prefer to work part-time, weâll make this happen whenever we can â whether this is to help you meet other commitments or strike a great work-life balance.#LI-TK1Equal opportunities for everyoneDiversity and inclusion are a priority for us and weâre making sure we have lots of support for all of our people to grow at Monzo. At Monzo, weâre embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our , 2023 and 2023Weâre an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.If you have a preferred name, please use it to apply. We donât need full or birth names at application stage đ
ÂŁ50000 â 60000 per year
London
Sat, 03 Aug 2024 06:05:47 GMT
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