Teller III

Job Summary:

Provides quality service by assisting customers accurately and
efficiently,and develops long term customer relationships. Oversees the
receiving and paying of money to bank customers and ensures that accurate
record keeping of deposits and withdrawals, negotiable instruments, and
other bank transactions is maintained.

RESPONSIBILITIES AND DUTIES:

1. Assists with daily activities of tellers by assigning work and checking
   the quality of work completed.

2. Performs all regular teller duties including accepting deposits,
   cashing checks, and perform various customer service related duties.

3. Listens to customer needs to make appropriate customer referrals to other
   bank staff to promote products and services.

4. Assists in the hiring of new tellers.

5. Performs training and direction to help individuals perform their job.

6. Receives, researches, and resolves customer inquiries regarding
   checking and savings accounts.

7. Deals with more difficult customer problems and issues.

8. Prepares holds on deposits.

9. Oversees large cash transactions.

10. May do account and card maintenance such as change addresses, order or
    hot card cards.

11. Creates and oversees teller work schedules.

12. Completes forms such as CTRs, SIRs, and any other BSA reporting as
    necessary.

13. Performs operational duties as required, which may include: vault
    operations, ordering and shipping cash, ATM settlement, research teller
    differences, and completing various reports.

14. Performs other related duties as assigned by management.

15. Ability to maintain regular and reliable attendance, and the ability
    to work flexible hours, including weekends (if branch is open on weekends)

KNOWLEDGE, SKILL, AND ABILITIES:

Full knowledge of personal and business banking products offered, taking a
personal initiative to stay updated on any changes. Basic knowledge of all
banking regulations applicable to the job function and of all bank policies
and procedures.

Knowledge of general banking principles and banking regulations and a
willingness to participate in educational opportunities.

Skill in communicating with clients and co-workers in courteous and
professional manner.

Skill in operating computer terminals and printers, back counter capture
machine, coin machine and copier

Skills in effectively listening to customers and making appropriate referrals.

Ability to maintain a high level of confidentiality.

Ability to perform customer service duties and provides leadership and
guidance to subordinate members of the department in the areas of phone and
in-person inquiries, conducting customer research, cash and check
handling, and effectively making appropriate customer referrals to other
bank staff.

Ability to ensure that appropriate efficiency, accuracy, and customer
service is provided to customers to ensure that the bank’s goals of meeting
the customer needs is being met.

Ability to demonstrate accuracy and efficiency in a fast-paced environment.

Ability to function as a team player.

Ability to perform any other duties/projects as assigned by branch president.

EDUCATION AND EXPERIENCE:

High school graduate or equivalent.

A minimum of 24 months of prior banking experience is generally expected.

Prior supervisory experience or equivalent training is required.

Benefits:

Medical + More!