Template Design Specialist – Access Center – Full Time 8 Hour Days (Non-Exempt) (Union)

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The Template Design Specialist is responsible for creating, coordinating and maintaining the provider master schedule templates, daily schedules and visit types of the current practice management systems used by the Patient Access Center Logistics Team to support internal clients at USC hospitals and clinical practices. The Template Design Specialist is also responsible for proactively communicating timelines to internal clients/providers to ensure scheduling constraints are incorporated into master templates prior to release.

Essential Duties:

1. Demonstrates competency in the quality of work and knowledge of a Template Design Specialist
2. Strives for a high level of customer service
3. Maintains warm, courteous and professional behavior in accordance with the USC/Keck customer service standards while interacting with contacts, both internal and external
4. Maintains consistent accuracy in all tasks associated with job role and responsibilities daily
5. Exhibits collegial and professional demeanor in all interactions
6. Contributes effectively as a productive team member to the Patient Access Center and USC/Keck
7. Follows USC/Keck Communications standard and policy
8. Expected to work from home as organizationally deployed
9. Utilized organizational practice management applications to build and maintain master scheduling templates for new and existing providers following the USC/Keck scheduling template policy and guidelines
10. Makes changes and edits in scheduling templates in order to optimize patient access and provider productivity
11. Collaborates with department/clinic managers and providers as well as Access Center managers to identify and design an optimal schedule for providers
12. Ensures adherence to the organizational template guidelines
13. Ensures all block and assigned time in schedules is utilized efficiently and according to USC/Keck scheduling template guidelines
14. Documents and maintains all files/records used to prepare master scheduling templates; updates as needed
15. Following USC/Keck Bump Policy and procedure, creates the Bump list(s) and provides coverage of Patient scheduling/rescheduling as needed
16. Communicates scheduling constraints, conflicts and other scheduling issues to Access Center management and internal clients
17. Other duties as assigned #1-9accountabilities = 15%

Required Qualifications:

Req High school or equivalent
Req 2 years Minimum two (2) years’ experience in a hospital or healthcare environment
Req Thorough knowledge of the IDX/GECB and/or Cerner Scheduling systems, including scheduling visit types and dictionaries as they relate to the master schedule, daily schedule and templates
Req Ability to work independently and as part of a team in an integrated environment
Req Effective written and verbal communication skills.
Req Proven experience with Personal Computers (PC) and Microsoft software

Preferred Qualifications:

Pref Associate’s degree Associates’ or Bachelors’ degree in healthcare, business or operations field strongly preferred

Required Licenses/Certifications:

Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)

The hourly rate range for this position is $23.00 – $39.10. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying.

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu. Inquiries will be treated as confidential to the extent permitted by law.