Temporary Call Center Representative (Annapolis)

Introduction

rnrnOPEN TO ALL QUALIFIED APPLICANTSrnrnrnThis is an ongoing and continuous recruitment. The resulting certified eligible list may be used to staff several current and future vacancies for this position/function only.rnrn

GRADE

Temporary Call Center Representative – $18/hourrn

LOCATION OF POSITION

Annapolis, Marylandrn

POSITION DUTIES

Do you enjoy helping people and have good customer service skills? Do you want to work in a call center environment? If this is you, the Comptroller of Maryland is looking to hire Temporary Call Center Representatives in our Taxpayer Services Division to assist taxpayers by answering and resolving their inquiries. Positions are available in our Annapolis call center.rnrnrnTax training will be provided and these positions may be eligible for future contractual or permanent employment.rnrnrnApply today!rn

MINIMUM QUALIFICATIONS

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.rnrnrnExperience: One year of experience involving one or more of the following areas: customer service, call center, fiscal clerical or clerical related work.rnrnrnNOTES:rnrnrnrnrn Candidates may substitute 30 college credits from an accredited college or university for the required experience.rn Candidates may substitute one year of U.S. Armed Forces military service experience as a non-commissioned officer in accounting and budget classification or accounting and budget specialty codes in the financial clerical and technician field of work for the required experience.rnrn** For education obtained outside of the U.S., you will be required to provide proof of the equivalent American education as determined by a foreign credential evaluation service. If you possess a degree obtained outside of the United States, please submit a detailed, course-by-course evaluation report from one of the U.S. equivalency evaluating members identified at�http://www.naces.org/members.html.rnrn

DESIRED OR PREFERRED QUALIFICATIONS

rn Customer service experiencern Personal computer experiencern Software applications experiencern Experience working in a call centerrn Communication skills (both oral and written)rnrn

LIMITATIONS ON SELECTION

rn Position schedule is Monday through Friday in a full time capacity. Required hours are 8:00 am to 5:00 pm.�rn Leave may be restricted during the first 30 days.rn Leave may be limited during certain times of the year� due to high volume events, projects or special assignments.��rn Evening and weekend work may be required especially during peak times of the year. May be required to work extended hours until 6:00pm, from February 1st to April 15th.�rn Employees must be able to tolerate an occasional uncomfortable or unpleasant experience presented by upset or irate taxpayers.rn Employees are unable to prepare tax returns outside of the requirements of the job or work for private accounting services.rnrn

SELECTION PROCESS

rnPlease ensure you provide sufficient information on your application to demonstrate that you meet the qualifications for this recruitment. Please indicate clearly any position-specific experience and ensure all education and experience sections are complete. Approval of your application will be based on a review of the information you submit. All qualified applicants are placed on an unranked list of candidates and will remain active on this list for at least one year.�Incomplete information may result in the disqualification of your application.rnrnrnAll information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date.rnrnrnQualifying applicants are subject to an oral interview. Prior to appointment, the employee must successfully undergo a comprehensive background check that will include fingerprinting, tax obligation, and determination of legal authorization to work in the United States.rnrnrn*Resumes will not be accepted in lieu of a completed application.rn

FURTHER INSTRUCTIONS

rnThe online applicationrnprocess is STRONGLY preferred. If you choose email as the option to submit yourrnapplication/required additional information, you must include the following information on at least one the pages you submit.rnrnrnrnrn First and Last Namern Recruitment Number (located at the top of the bulletin)rn The last four digits of your SS#rnrnrnrnIf you have questions or concerns regarding this recruitment, please email dbrown@marylandtaxes.gov at Comptrollerrnof MD, Office of Human Resources.rnrnrnIf you are havingrndifficulty with your user account or have general questions about this onlinernapplication system, please contact the MD Department of Budget and Management,rnRecruitment and Examination Division at 410-767-4850 or�rnApplication.Help@maryland.govrnrnrnrnrnrnrnAs an equal opportunityrnemployer, Maryland is committed to recruiting, retaining and promoting employeesrnwho are reflective of the State’s diversity. Bilingual applicants arernencouraged to apply.rnrnrnWe thank our Veterans for theirrnservice to our country and encourage them to apply.rnrnrnPlease contact StanleyrnHarris at sharris@marylandtaxes.gov if you need reasonable accommodations.rnrnrnrnrn

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