Tour Operations Supervisor, Lake Minnewanka

Job title:

Tour Operations Supervisor, Lake Minnewanka

Company

Pursuit

Job description

What will be your daily pursuit?Your daily pursuit is mentoring and leading your team, ensuring every guest enjoys a captivating journey filled with stories, insights, and memorable moments as they explore the wonders around them.When does this adventure begin?This job is posted as part of our seasonal hiring for Spring/Summer, 2025.What perks can you expect?

• Join an inclusive, global team and make life-long connections.

• Enjoy free access to Pursuit attractions and 50% off for friends.

• Get discounts on hotel stays, dining, and retail.

• Access subsidized mental health and wellness resources.

What will you do in this job?Be prepared for a fast-paced work environment with changing conditionsDemonstrate a positive attitude and good communication skillsEnsure that a high level of customer service is given to each guestDeliver high-standard interpretive commentary on board each tourSafely operate tour boats, in accordance with Transport Canada regulations Master Limited
60 TonParticipate in the global effort to keep all areas of Minnewanka clean and wildlife safeStay up to date with private chartered cruises and ensure proper preparations are made in terms of set up and food/beverageSet the standard and motivate a team of up to 15 to complete day to day tasks and ensure smooth daily operationsOversee and conduct interpretive tour evaluations throughout the seasonAssist with interpretive guide training and provide constructive feedback throughout the seasonEnsure smooth operation by coordinating tour boats departures; operate radio communication hubOperate all POS systems for bookings, ticketing & retails; handle cash and credit transactionsUnderstand and promote all products, services and policies offered by Pursuit BJCMaintain a clean, organized and fully stocked retail floorEffective handling of complaints and disputes while adhering to and setting the example of hospitality standardsNOTE: Transport Canada regulations state that In Canada only Canadian or Permanent resident of Canada can work on Canadian vessels. TC form #82-0701What skills and experience do you need for this job?High attention to detail and good communication skillsComfort and experience in providing feedback in a constructive manner to improve employee performance and engagementAbility to multitask in fast paced environmentsAbility to think calmly and clearly in any situationBe a self-starter and have a passion for motivating othersAbility to focus attention on guests’ needs and work cohesively as a team remaining calm and courteous in a high volume, fast paced environmentDesire and passion to lead a team by example and set standards for hospitalityBe solution oriented and strive to effectively solve problems in a timely mannerStrong customer service skillsStrong interpersonal skillsPublic speaking skillsMechanically inclinedSecond language an assetCash handling experienceMaster Limited
60 Ton an assetTo honour our commitment to be “Always Honest” all employees must consent to a criminal record checkWhat will your work environment be like?

• Beautiful. You’ll be working in the iconic, unforgettable and inspiring location. Regardless of what your role is with us, you’ll really get the chance to explore and see amazing scenery and wildlife within the Canadian Rockies.
• Fun. You’ll be meeting team members from across the globe and get to participate in tons of team events.
• Independent. You’ll spend your days in and around our amazing properties.
• Remote. Our home is filled with trees, lakes, and blue-bird skies; rather than buildings, freeways, and smog.
• Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) as required

We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole.EEOPursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, colour, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in Canada to apply and join our inclusive team!We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you are unable to complete the application process online, or if you require accommodation related to a protected ground under the Canadian Human Rights Act during the application or hiring process, please contact our Talent Acquisition Team at or drop in to one of our offices to hand in a resume if you do not have access to a computer. We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted.

Expected salary

Location

Banff, AB

Job date

Wed, 04 Dec 2024 01:41:33 GMT

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