Train Service Controller

Job title:

Train Service Controller

Company

GB Railfreight

Job description

Overview:At GB Railfreight we are currently seeking an experienced Train Service Controller to join our Control Desk in Glasgow. This role will provide real time information for our GB Railfreight Caledonian Sleeper service and Rail Services Portfolio in order to achieve customer requirements for punctuality, reliability and service quality.The successful candidate will be responsible for the real time management of the GB Railfreight/Caledonian Sleeper Ltd contracts, and associated contracts, such as traction and train crew hire. You will be proactive in monitoring the train services, in liaison with Network Rail and customer representatives, including investigation into time losses and arranging corrective actions to be taken. The role holder will be in charge of the coordination of modified or emergency train plans in liaison with Network Rail and the Duty Control Manager.The Control department is a 24/7, 365 days of the year operation. You can expect to be rostered for 12-hour shifts which include days, nights, weekend and bank holiday working.Closing date: 12th August 24Responsibilities:

• Communication of plan revisions and other information throughout GB Railfreight, its customers and contractors.
• Supporting the Duty Control Manager & TOPS/Fleet controller with attribution of Level One TRUST Delay Data detailing initial causes of the
• incident and further monitoring of TRUST delay incidents to ensure reactionary delays are dealt with correctly.
• Liaise with the Duty Control Manager, Engineering Team or Contractor and Network Rail in the event of a train failure or defect to establish the most effective course of action to be taken to minimise disruption, in conjunction with GBRf OSM 120 “Defective On-Train Equipment”.
• Advise GB Railfreight customers as appropriate, and keep the customer informed of developments.
• Coordinate and liaise with the Duty Control Manager, Engineering and Operational on-call managers.
• Manage and control the booking-on arrangements and real-time resourcing of all Train Managers and groundstaff, including recording all reasons for plan deviation or extra hour allocation.
• Monitor traction resources that are in service ensuring that any deviation is fully assessed to ensure most economic use of available traction, with minimal effects on maintenance plans.
• Work in conjunction with all areas of the business to deliver GBRf business safely, and in the most cost effective way.
• Work with Contract Managers to deliver services where they run late.
• Maintain regular updates for possession work and mitigate any delays.
• We are looking for individuals with the below qualifications and qualities:

Qualifications:

• Strong IT skills
• GCSE in Maths and English, or equivalent
• Confident and proactive
• High attention to detail
• Interpersonal skills with ability to communicate effectively at all levels.
• The ability to remain calm under pressure
• Strong organisational skills
• Time management skills
• Knowledge of Van tracking software, TOPs, crewplan, TRUST and voyager-plan

Desirable Skills

• Railway planning experience
• Geographical knowledge
• Experience in a rail industry environment

Our ValuesProfessionalism – Safety and security is paramount in our business, and we feel that this embodies the foundation of a high achieving safety cultureSupport – We look after our people and they in turn are encouraged to look after each otherCommunication – The transparency of our is business is valued by our colleagues and customersTrust and Empowerment – We believe that openness and honesty make for the best relationship because it leads to trust and confidenceEnjoyment – Taking pleasure in coming to work at GBRf is actively encouraged right from the topAt GB Railfreight we recognise that having a more diverse range of people leads to greater innovation. We want to create a diverse workforce and encourage applications from people of all backgrounds with the aim to have a workforce representative of wider society. We champion diversity, inclusion and wellbeing and aim to create a workplace in line with our values.

Expected salary

Location

United Kingdom

Job date

Sat, 03 Aug 2024 05:45:26 GMT

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