Transformation Change Lead

Job title:

Transformation Change Lead

Company

Xplor

Job description

Company DescriptionAt Xplor, we believe that helping people make the most of each day is the most rewarding way to spend ours.We give small and medium-sized businesses cloud-based, intuitive technology solutions that enable them to manage all the hassles of running and growing a business, so business owners can get back to doing what they love. With Xplor Pay, we help businesses get paid quickly and securely – without hidden fees. We built the tech ourselves, and our platform delivers secure, transparent, fast, and accurate payments.We are unified by our purpose of helping people to succeed. So, when you become part of our team, you also become part of the personal connection that strengthens the relationship people have with Xplor products.Job DescriptionXplor is seeking a Transformation Change Lead, UK to focus on high-impact / high-value transformation initiatives across our Global Operations teams. Reporting to Xplor’s Transformation Director, you’ll be responsible for a portfolio of projects o deliver the Operations global strategy.This is a new role, created to recognize the demand for the delivery of a significant business transformation and change management programme.Essential to the role is experience in delivering transformational change in complex and multi-functional settings and being able to develop strong artefacts which enable swift and meaningful decision making.The ideal candidate would have experience in delivering transformational projects/programmes, organization design, process improvement, AI delivery and Robotic Process Automation (RPA). The role will have three areas of focus: (1) Execution of Transformation projects globally, (2) Organizational design (3) Implement solutions which enable a state of operational maturity.ResponsibilitiesExecution of strategically important projects Globally

• Scope, shape and deliver key initiatives on time and in budget with minimal or no friction to our customers and colleagues
• Define and report against key deliverables using planning tools to aid discussions and dependency management
• Develop engaging communications to guide people through change and give concise updates to key stakeholders through strong unambiguous reporting

• Using scoping techniques to assemble a full picture of impact of change across business, employee, technology, regulatory landscape etc.
• Work in partnership with Operations users, Commercial, Product and Technology teams to understand impact and requirements

Organizational Design

• Develop a target operating model, ascertaining an optimum organization design to effectively support growth and maturity ambitions
• Work with business stakeholders, Operations users and technology teams to understand business processes
• Support all governance activities with robust planning, scheduling and documentation to enable successful delivery
• Key liaison role to drive documentation of business requirements, process flows, current versus future gap analysis and any required data analysis
• Engagement with controls and rigour to confirm all target processes are defined to enable robust controls to be implemented
• Lead and manage process mapping (current and new)
• Prepare any required sign off from stakeholders on future state design decisions and go/no go decisions

Implement solutions which enable a state of operational maturity

• Identify opportunities for improvement and recommend solutions which fit with the organizations strategic direction
• Create project outputs which input to/create processes which are measurable and are within company policy/regulation
• Work in tandem with Business Readiness colleagues and local Managers to define and deliver a successful implementation. This would include training artefacts, knowledge articles and procedures
• Be an ambassador for continuous improvement within Xplor and helping all areas of the organization to use project tools and techniques to improve satisfaction scores and benefits realization

Qualifications

• Must have experience in delivering strategic initiatives and organisational design at both a local and enterprise level
• Excellent communication skills, both written and oral.
• An ability to create compelling documentation which leads to clear and unambiguous decision making
• Analytical skills: able to develop business cases and revenue projections based on change

• Coach and direct functional managers through change
• Rationalise problems through various lenses strategic/financial/regulatory/customer/employee
• Drive benefit realisation through optimised ways of working
• Influence senior leaders where conflict exists and success may need to look different with strong rationale
• Proficient in MS Office as well as other planning and change management tools and frameworks

• Strong organisational and programme/project skills with ability to deliver results in the face of shifting priorities, deadlines and demands
• Team player: able to coordinate resources and manage interdependencies across geographies and functions
• Strong interpersonal and motivational skills and ability to build productive relationships throughout existing and acquired companies
• Experience in software and/or payments ecosystems
• Working in high-growth, scale-up companies
• Supporting execution and integration of acquired businesses
• Executing strategic projects to deliver target financial and strategic results
• Experience in practicing continuous improvement methodologies i.e. Lean Six Sigma

Additional InformationValues and Life at XplorOur four core values guide us from how we hire and recognise our team members to how we interact with our customers day to day:Make life simple
Build for peopleMove with purpose
Create lasting communities.As an Xplorer, you will be part of a global network of talented colleagues who will support your success. We look for commonalities and shared passions and give people the tools they need to deliver great work and grow at speed.Some of our perks and benefits are:

• 12 weeks Gender Neutral Paid Parental Leave for both primary and secondary carer
• #GiveBackDays/Commitment to social impact – 3 extra days off to volunteer and give back to your local community
• Unlimited access to LinkedIn Learning, plus regular career and growth conversations with your leader, as part of Xplor GPS
• Ongoing dedication to Diversity & Inclusion initiatives such as D&I Council, Global Mentorship Program
• Access to free mental health support
• Flexible working arrangements

Ready to apply?To start your application, please submit your resume and we will be in touch as soon as we can. Please include the word “moonshot” at the top of your message to the Hiring Manager so that we know you took the time to read our job ad.All your information will be kept confidential according to EEO guidelines.We understand that diverse candidates have diverse needs. We welcome you to inform us of any additional needs related to completing your job application or participating in the interview process, via .More about usWe’re the first global platform combining SaaS with embedded payments, and tools to help businesses grow and succeed. We offer software solutions in fast-growing ‘everyday life’ verticals: Education, Fitness & Wellbeing, Field Services and Personal Services – and a global, cloud-based payments processing platform. Xplor Technologies serves over 106,000 customers that processed over $37 billion in payments, operating across 20 markets in 2023.Good to knowTo be considered for employment, you must be legally authorised to work in the location (country) you’re applying for. Xplor does not sponsor visas, either at the time of hire or at any later time.We kindly ask you to apply through our careers portal or external job boards only. Please don’t send your application via email.To learn more about us and our products, please visit .We also invite you to check out our Candidate FAQs for more information about our recruitment process .Please note that we do not exclusively rely on artificial intelligence (AI) when making hiring, promotion or any other employment decisions. We don’t have any AI tools in place that are capable of making these kinds of hiring decisions for us.Xplor is dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community.We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.

Expected salary

Location

Newcastle

Job date

Sat, 20 Jul 2024 23:42:06 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (hiring-jobs.com) you saw this job posting.