Transient – Call Center Operator-1

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Job Posting Title:

Transient – Call Center Operator-1

Position Type:

Transient (Fixed Term) (Seasonal)

Department:

LSUAM ORED – SPI – NISC – NCDF – Ops – CC – DHS OIG (Brenna Machado (00073510))

Work Location:

0355 William P. Johnston Hall – Office

Pay Grade:

Temporary

Job Description:

The Call Center Operator position would be responsible for answering calls received by the various hotlines at the National Center for Disaster Fraud. They would also engage in data entry for non-phone complaints. 

Job Responsibilities:

Answer incoming hotline calls and input data into the proper database. (75%)

Input non-phone complaints and input the information into the proper database. (25%)

Additional Job Description:

Special Instructions:

Special Instructions:

Please provide cover letter, resume and three (3) professional references including name, title, phone number and e-mail address.

Please attach ALL required documents under the “Resume/CV” section of your application.

A copy of your transcript(s) may be attached to your application (if available). However, original transcripts are required prior to hire.

Due to the nature of the position and/or position responsibilities this position shall be subject to pre-employment screenings.

For questions or concerns related to updating your application with attachments (e.g., resumes, RS:17 documents), date of birth, or reactivating applications, please contact the LSU Human Resources Management Office at 225-578-8200 or email HR@lsu.edu.

For questions or concerns regarding the status of your application or salary ranges, please contact Heather Acord at hchapm1@lsu.edu.

Posting Date:

April 25, 2024

Closing Date (Open Until Filled if No Date Specified):

Additional Position Information:

Background Check – An offer of employment is contingent on a satisfactory pre-employment background check.

Benefits – LSU offers outstanding benefits to eligible employees and their dependents including health, life, dental, and vision insurance; flexible spending accounts; retirement options; various leave options; paid holidays; wellness benefits; tuition exemption for qualified positions; training and development opportunities; employee discounts; and more!

Positions approved to work outside the State of Louisiana shall be employed through Louisiana State University’s partner, nextSource Workforce Solutions, for Employer of Record Services including but not limited to employment, benefits, payroll, and tax compliance. Positions employed through Employer of Record Services will be offered benefits and retirement as applicable through their provider and will not be eligible for State of Louisiana benefits and retirement.

Essential Position (Y/N):

LSU is an Equal Opportunity Employer and SAME Agency:

LSU is designated as a State As a Model Employer (SAME) agency and provides assistance to persons needing accommodations or with the accessibility of materials. For those seeking such accommodations or assistance related to this search, we encourage you to contact the Office of Human Resource Management (hr@lsu.edu).

HCM Contact Information:

For questions or concerns related to updating your application with attachments (e.g., resumes, RS:17 documents), date of birth, or reactivating applications, please contact the LSU Human Resources Management Office at 225-578-8200 or email HR@lsu.edu. For questions or concerns regarding the status of your application or salary ranges, please contact the department using the information provided in the Special Instructions section of this job posting.

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