UK Customer Success Lead
Modern Milkman
UK Customer Success LeadSalary – 35-44kDepartment – Customer SuccessLocation – London with regular travel to Manchester (expenses paid)Join our milk round 🥛🌎Our goal at Modern Milkman is to make the home sustainable, and, to date, we’ve prevented over 100 million plastic bottles from polluting the planet. Not bad for a business that started as four friends from Lancashire delivering milk from a beat-up truck!We’re using technology, creative problem solving and innovating historical methods to bring back the Milk round and by doing that we offer our customers the ability to make more planet-positive shopping habits one small, simple and very convenient step at a time. We care about local communities and are really proud to connect our customers to local dairies, bakers and producers.You can find us across the UK and in the US (Connecticut, Massachusetts and Rhode Island)Your mission 💪You’ll be a dynamic leader of the Customer Success team, who is the driving force behind delivering exceptional customer experiences across all channels. Your role will be pivotal in balancing team management, customer satisfaction and operational efficiency to support the success of Modern Milkman. You’ll work closely with other teams to tackle issues fast, making sure our customers feel valued and supported.Key Responsibilities 🥛
What You’ll Bring 💡
Benefits 🎁
Interview Process: 🔢 stages (incl. a task). Talent Screen > Hiring Manager Interview > Task with wider team> Ways of working interview >Final interview with our COO, DomCandidate Experience 🌟 to the high volume of applications, it might take us a little longer to get back to you. Most feedback will be shared via email and we make every effort to provide specific and constructive insights whenever possible.We strongly encourage candidates of all different backgrounds and identities to apply. We believe that our team is stronger with a variety of perspectives.
Manchester
Sat, 21 Dec 2024 23:52:20 GMT
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