User Experience Associate in United States

Hi, we’re HUB!

We are proud to be ranked 5th among the world’s largest insurance brokerages where we advise businesses and individuals on how to reach their goals. When you partner with us, you’re at the center of a vast network of risk, insurance, employee benefits, retirement and wealth management specialists that bring clarity to a changing world with tailored solutions and unrelenting advocacy – so you’re ready for tomorrow.

The Opportunity!

Reporting to the AVP of Operations Site Support and collaborating with the Operations support team and Senior Regional Leadership, the User Experience Associate will contribute to enhancing, managing, and maintaining the overall user experience. This role will focus on improving the onboarding experience, optimizing support for IT infrastructure, and managing IT change communications within the organization. The ideal candidate will have experience with IT ticketing systems, handling IT support escalations, overseeing IT project rollouts, and a background as a Change Champion.

What you will bring to our team –

• Minimum 3 years’ experience in a fast-paced office environment.

• Familiarity with IT service management tools and platforms.

• Solid understanding of IT systems, networks, and infrastructure best practices.

• Experience managing corporate IT project rollouts and supporting user adoption of new technologies.

• Knowledge in IT change management frameworks.

• Proficient in Microsoft Office Suite: Outlook, Excel, Word.

• Excellent verbal and written communication skills.

• Strong organizational, presentation, and customer service abilities.

• Exceptional attention to detail and accuracy.

• Experience with SharePoint is considered an asset.

• Knowledge of the insurance industry is a plus.

A day in the life –

UX IT Support / Escalations:

• Promote a positive user experience by ensuring best-in-class service during the onboarding process, confirming equipment and system access and scheduling system orientation time for new hires

• Submit IT onboarding and offboarding tickets on behalf of the management team.

• Escalate IT support requests as needed, ensuring timely resolution of issues and escalations for regional users.

• Act as the primary point of contact for IT-related concerns and ensure all user queries are addressed effectively.

IT Infrastructure Support:

• Support IT networks & infrastructure at the regional level to ensure it runs smoothly and efficiently across regional offices and to report issues to IT promptly and follow up until resolution

• Work with Corporate IT teams to troubleshoot and resolve infrastructure-related issues.

Corporate IT Project Rollouts:

• Assist with the planning, coordination, and implementation of corporate IT projects across the organization.

• Ensure that all projects are rolled out successfully, meeting organizational goals and timelines.

IT Change Communication:

• Communicate changes in IT systems, policies, and processes to all users to ensure smooth transitions.

• Create and distribute clear, concise messages regarding IT updates, changes, and upgrades.

Change Champion Training:

• Provide and facilitate Change Champion training to empower team members to be advocates for IT change initiatives.

• Act as a resource for Change Champions, offering support as they drive adoption and awareness of new IT changes.

Why Join HUB?

• Do you enjoy making friends? We love making friends; join our team of amazing people who all get along and thrive together!

• We work hard and play hard! Get ready for our Staff Holiday Parties!!

• Paid day off for your birthday – we want to celebrate you!

• Paid half a day off for volunteering in your community – HUB is a company that gives back and is active in our communities

• Room to grow within the organization

• Lots of company perks, benefits, RRSP matching and great compensation

Your future with HUB –

Choose a career with HUB International and take the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction. By joining HUB, you will become part of a rapidly growing company that offers significant opportunity for advancement.

What makes us different than all the rest?

Our Vision: To be everywhere risk exists – today and tomorrow. Helping protect what matters most.

Our Mission: To protect and support the aspirations of individuals, families and businesses. To empower our employees to learn, grow and make a difference in their communities.

Our Core Values:

• Entrepreneurship: We encourage innovation and educated risk-taking.

• Integrity: We do the right thing every time.

• Teamwork: We work together to maximize results.

• Accountability: We measure and take responsibility for outcomes.

• Service: We serve customers, communities and colleagues.

If you value what we value, and like the perks along the way – Apply TODAY !

The employment offer is contingent upon completion of a successful background check.

HUB is a company where your contributions will make a difference. We invite you to learn more about our team at www.hubinternational.com . If you require any accommodations during the hiring process, please reach out to [email protected] to request this. Only candidates selected for an interview will be contacted.

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Department Information Technology

Required Experience: 1-2 years of relevant experience

Required Travel: No Travel Required

Required Education: High school or equivalent