UX Researcher

Job title:

UX Researcher

Company

Microlise

Job description

We are looking for a UX Researcher to join our growing User Experience Design Team to help us build a deep understanding of our users and how our products work for them. As our UX Researcher, you will support our Product teams by generating user insights, whilst working closely with designers and developers to iteratively improve our products for our users and better satisfy their needs using tooling.You will be responsible for the logistics of research, including participant recruitment and customer management due to the specialist nature of research at Microlise. Subsequently, you will plan and conduct user research activities using both qualitative and quantitative methods. Following this you will analyse, present, and manage the findings to steer the user experience of our products through insight databases.Do you have experience with and are comfortable working with agile development teams? Are you able to introduce user research practices into a team, and establish a user-centred culture, whilst continually monitoring and improving practices? If yes, then apply now!What you will be doing:

• Take responsibility for recruiting participants, scheduling research sessions, managing customers and following up with participants when planning and executing research
• Planning user research activities to improve understanding of our user base and how our products work for them
• Conducting generative research to gain a rich and thorough understanding of users based on qualitative and quantitative research methods
• Introducing tooling and working with the Customer Success team to build our user engagement programme which will help improve our ability to learn from our users
• Analysing research data to identify key insights for design proposals and driving these into the business via blog posts, dashboards, and insight databases
• Helping to inform product goals by presenting research findings to other designers and product teams
• Advocating for users’ needs with internal and external stakeholders
• Working with development teams and Product Owners to help them understand and act upon user insights
• Conducting evaluative research to test and improve upon our design solutions

What we’re looking for:

• Experience in organising and leading the logistics of research
• Demonstrable user research knowledge and experience
• Able to analyse insights and interpret data, turning findings into meaningful insights and capitalise on trends
• Practical experience in using a variety of user research methods to reveal actionable insights
• Confident in explaining user needs to professionals within the wider organisation
• Persuasive advocate for user needs in a clear concise manner
• Superb social / interpersonal skills

Why Microlise?When your groceries arrive at your door or you sign for your online parcel, one or more of our software, telematics or proof-of-purchase solutions has probably been used. Our solutions deliver value to many of the UK’s leading grocery retailers and food logistics providers as well as to household names including JCB, Stobarts, Carlsberg, Waitrose, and Royal Mail.Proudly Midlands-based, Microlise has been operating for over thirty years, and recently became a Publicly Listed Company with shares trading on the London Stock Exchange. Our growing business is guided by our culture which drives the way we behave, the way we work, the way we connect with our customers, and the way we support and develop our people.

• Full support and training to ensure you are well equipped to succeed in your role.
• Access to our salary sacrifice EV Car Scheme – payments are made before tax and other contributions, so saving you money, whilst doing your bit for the environment!
• Great Place to Work certified – We have been recognised by the global authority on workplace culture, so come be a part of our success!
• Private medical insurance with Vitality Health including rewards for members such as: Free Amazon Prime, Apple Watch, discounted gym membership and many more!
• 25 days holiday, excluding bank holidays, increasing with service.
• Invested in employee health and well-being with over 20 mental health first aiders in the business.
• Employee Assistance Programmes
• Free Costco membership, 20% off EE mobile and line rental, and other local discounts
• Great staff extras: Easter eggs, yearly BBQ, Christmas gifts and annual staff awards
• Free Microlise Cresswell Racing Tickets, support British Superbikes
• Executive Box at Motorpoint Arena Nottingham

Recruitment ProcessFor successful candidates, interviews will take place whilst the advert is still live; so, don’t delay getting your application in!Recruitment AgenciesWhilst we make every effort to directly source candidates for our live roles, we do have a very small, preferred supplier list on the occasion we may require additional support. We therefore do not accept speculative CVs and/or cold calls to our Recruitment Team or Hiring Managers. Any queries should be directed to in the first instance.

Expected salary

Location

United Kingdom

Job date

Sun, 01 Sep 2024 02:24:32 GMT

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